CQC report explained · a residential care home
What the CQC found at Greenview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe, and staff understood people's risks and how to respond to possible abuse. Medicines, recruitment and infection control systems were in place.
- Effective?
- Good
- People's needs were assessed and staff had training to support them. Staff helped people with healthy lifestyles, healthcare appointments and decisions about their care.
- Caring?
- Good
- People said staff treated them with kindness, dignity and respect. Staff supported people's cultural and religious choices, privacy, independence and involvement in decisions.
- Responsive?
- Good
- Care was planned around people's needs, preferences and changing goals. People were supported to communicate, maintain relationships, take part in activities and raise concerns.
- Well-led?
- Good
- People and staff described an open culture and could approach the management team. The provider carried out regular checks, while the manager had started work on care planning and end-of-life records.
What inspectors found, December 2019
Rated Good; inspectors found safe, kind and personalised care, with some records about end-of-life wishes still being improved.
This was an unannounced inspection on 23 October 2019. One inspector spoke with three people, a relative and four staff. They also reviewed care records, medicines records, staff recruitment files and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training and good support with health needs.
People said staff treated them well and respected their privacy, choices and independence. The home was described as warm and welcoming, and people were supported to keep family links and use local community services.
This was the first rating for this newly registered service. The manager had identified that care planning reviews and recording people's end-of-life wishes needed attention, and work had started.
People felt safe
People told inspectors they felt safe around staff and other residents. Staff understood people's risks and how to protect them from avoidable harm.
“People told us they felt safe around staff and other people who lived at the home.” from the report
Kind and respectful care
People valued the attention they received. Staff respected privacy, personal possessions, cultural backgrounds and people's wish to be as independent as possible.
“People valued the care and attention they were given by staff who they treated as friends.” from the report
Personalised support
People were involved in planning their care and were supported to pursue their own aims, relationships and interests.
“People told us they were central to decisions about their care needs.” from the report
Good community links
The home supported people to maintain family relationships and take part in exercise and social activities in the local community.
“People were encouraged by staff to attended exercise classes and social activities in the community so that they felt part of their neighbourhood.” from the report
End-of-life wishes were not fully recorded
needs fixingThe manager said discussions about people's end-of-life wishes needed to be recorded better. Work had started but was not yet complete.
“The registered manager told us they had identified that they needed to better record discussions they had with people about their end of life wishes.” from the report
Care planning needed attention
needs fixingThe manager had identified care planning and reviews as needing immediate attention and had begun updating care plans and recording discussions.
“They described how they had identified care planning and reviews as requiring immediate attention and how they had begun work on updating people's care plans” from the report
- 01Have all people's care plans now been updated and reviewed regularly?
- 02How are people's end-of-life wishes recorded and kept up to date?
- 03Has the manager's application to become the registered manager been completed?
- 04How do you check that medicines have been given safely and records are complete?
- 05How do people and their families raise concerns, and how are complaints reviewed?
This was an unannounced inspection covering all five CQC questions and the care and accommodation provided by the home; it was the first rating for this newly registered service. This explanation was written from the published report of 10 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Greenview
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2018
Registered with the Care Quality Commission on 7 December 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.