CQC report explained · a residential care home
What the CQC found at Greensleeves Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were in place, including safe use of protective equipment, testing, cleaning and outbreak arrangements.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured that infection prevention and control measures were in place.
This was an announced, targeted inspection on 29 January and 2 February 2021. It focused on how the home was prepared to prevent and control COVID-19 infections. There were 19 people living in the home, which could accommodate up to 21 people.
Inspectors were assured that visitors were managed safely, social distancing and shielding rules were followed, and people were admitted safely. They were also assured that staff used protective equipment properly, testing was available, and the home was clean, ventilated and prepared to manage outbreaks.
The home had changed its layout, staffing and activities to support social distancing. Staff had infection control and protective equipment training, and regular testing was carried out for staff and residents.
The service was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give an overall quality rating.
Social distancing arrangements
The home changed its furniture layout, staffing arrangements and activities to support social distancing. Shared bedrooms were no longer offered, making isolation and zoning easier if needed.
“The registered manager had made adaptions to the home to encourage social distancing.” from the report
Staff training
Staff had training in protective equipment and infection control. They also had a short guide to support good practice during the pandemic.
“Staff had received training to help manage the risks related to the Covid-19 pandemic.” from the report
Testing
The provider used regular testing for staff and residents, following government guidance.
“The provider had established an effective 'whole home testing approach' involving regular testing of staff and residents.” from the report
Cleaning and ventilation
Inspectors found that the home was regularly cleaned and adequately ventilated.
“Staff ensured the service was regularly cleaned and the environment was adequately ventilated.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention, protective equipment and testing arrangements are in place now?
- 02How would you isolate or zone people if there was an infection outbreak?
- 03How are visitors currently managed to reduce the risk of spreading infection?
- 04How do you monitor changes in a resident's physical condition using the RESTOR2 tool?
- 05What are the current arrangements for bedrooms, communal areas and activities?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not rate the other four questions or give an overall rating. This explanation was written from the published report of 16 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Greensleeves Residential Care Home is rated Good; inspectors found safe, caring and personalised support with strong management.
This was an unannounced planned inspection on 10 and 15 October 2019. One inspector and an expert by experience spoke with people, relatives, visitors, staff and a healthcare professional. They also observed care and reviewed care, medicines, staffing, risk and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable care plans, good support with food and healthcare, and a clean and homely environment.
People and relatives said they were happy with the care. Staff were described as kind, respectful and attentive. The home had systems for safeguarding, complaints, quality checks and learning from incidents.
Kind and respectful care
People said staff were caring and attentive. Inspectors saw that people were treated with dignity and supported in a calm, unhurried way.
“Staff were caring and attentive, treating people with dignity and respect.” from the report
Trained and supported staff
Staff received induction, regular training, supervision and competency checks. Recruitment included checks on experience, background and previous employers.
“The provider had robust procedures around the recruitment, training, induction and ongoing support of staff.” from the report
Personalised support
Care plans recorded people's preferences and routines. Staff supported people to make choices, remain active and, where possible, regain independence.
“People received personalised care and they were supported to carry out their daily routines as they wished.” from the report
Strong management
Inspectors found a clear management structure and regular checks on care, medicines, risks and the home environment.
“There was strong management at the service. The registered manager had a good understanding of their regulatory responsibilities and effective systems were in place to monitor quality and safety.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual care needs before admission and after they move in?
- 02How do you make sure staff understand and follow each person's medicines instructions, including when-required medicines?
- 03How would you support my relative's food, drink and healthcare needs if these changed?
- 04How would you record and follow my relative's wishes about end of life care?
- 05How are relatives involved in care plan reviews and how would you respond to a complaint or concern?
This was an unannounced planned inspection covering all five CQC questions, and the previous Good rating in each area remained unchanged. This explanation was written from the published report of 15 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Greensleeves Residential Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Greensleeves Residential Care Home →
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Greensleeves Residential Care Home →
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- November 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Southampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 39 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.