CQC report explained · a nursing home
What the CQC found at Greenside Court
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Risk assessments, recruitment, staffing, medicines and infection control systems were found to be safe.
- Effective?
- Good
- People received care that met their needs and supported their health, nutrition and rights. Staff were trained and worked with health professionals.
- Caring?
- Outstanding
- People were treated with exceptional respect, dignity and kindness. Staff knew people's personalities, needs and ambitions and supported them to make choices.
- Responsive?
- Outstanding
- Support was highly personalised and adapted to people's changing needs. The home helped people pursue interests, develop relationships and communicate in ways that worked for them.
- Well-led?
- Outstanding
- Inspectors found strong, open and inclusive leadership. The home used audits, research, staff development and a service user council to improve care.
What inspectors found, February 2020
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced planned re-inspection on 21 January 2020. One inspector and a specialist adviser visited. They spoke with eight people, three relatives and seven staff, and reviewed care records, risk assessments, training, policies and safety records.
The home supported up to 22 people with neuro-disabilities, brain injuries, strokes, mental health conditions and conditions such as Huntington's disease. Inspectors found that staff understood people's needs, provided safe medicines and had enough staff. People's health, nutrition, communication, choices and independence were well supported.
Care was rated Outstanding in Caring, Responsive and Well-led. Inspectors found especially respectful relationships, highly personalised support, meaningful activities and strong leadership. Safe and Effective were rated Good, meaning the inspection found these areas to be consistently good.
The overall rating improved from Good at the last published inspection in 2015. The report says the 2017 inspection was withdrawn because of an issue with some information gathered. Caring, Responsive and Well-led improved from Good to Outstanding, while Safe and Effective remained Good.
Respectful relationships
People, relatives and professionals consistently described highly respectful care. Staff knew people well and supported their dignity, identity and personal wishes.
“Without exception people, relatives and professionals told us people were treated with the utmost respect.” from the report
Personalised support
Staff adapted support around people's abilities, interests and goals. They found creative ways to reduce distress and help people become more independent.
“The home delivered exceptional bespoke person led care.” from the report
Meaningful activities
People were supported to take part in activities that mattered to them, maintain relationships and pursue interests, including music therapy, church involvement and social activities.
“People had accessed neurology music therapy sessions which had aided in their rehabilitation and wellbeing.” from the report
Strong leadership
The management team promoted an open and inclusive culture. It invested in staff, worked with professionals and used audits and improvement plans to develop the service.
“The provider and staff at all levels demonstrated commitment and dedication to provide a service which exceeded expectations.” from the report
Safe environment
The home was clean, comfortable and well maintained. Staffing levels were tailored to people's needs, and medicines were administered safely.
“The service was exceptionally clean, pleasant and comfortable.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's specific condition, including any specialist nursing, rehabilitation or behavioural support needs?
- 02What improvements are planned for the sensory room, and when will they be completed?
- 03How would my relative communicate their needs if they could not use a call bell or speak clearly?
- 04How would you support my relative to take part in activities, maintain relationships and develop independence?
- 05If my relative could not make a particular decision, how would you involve us and other professionals in the best-interest process?
This was an unannounced re-inspection covering all five key questions, with the home, care and records examined; the report says the 2017 inspection was withdrawn because of an issue with some information gathered. This explanation was written from the published report of 11 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Greenside Court
2 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- February 2020Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.