CQC report explained · a residential care home
What the CQC found at Greenhill
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Medicines, finances, risks, staffing, recruitment and fire safety were checked and found to be managed safely, although a missing window restrictor was repaired during the visit.
- Effective?
- Good
- People had assessed needs and care plans. Staff training was up to date, and people received support from a range of health and social care professionals.
- Caring?
- Good
- Staff knew people well, treated them respectfully and supported their privacy, choices and independence. People were involved in planning their care.
- Responsive?
- Good
- Care records gave clear, personalised information about people's needs, preferences and goals. People took part in preferred activities, and low-level concerns were investigated and addressed.
- Well-led?
- Good
- The home had quality checks, regular meetings and a positive, open culture. People and staff were asked for their views, and the outdated service document was updated after inspectors raised it.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and personalised care, with one window safety fault fixed during the visit.
Inspectors visited without warning on 12 March 2018. This was the first inspection since the provider changed in October 2016. They spoke with four people, two staff and the registered manager, observed care and checked care records, medicines, recruitment and other records.
The home was rated Good in all five areas. People said they felt safe and staff were kind. Inspectors found safe medicines management, enough staff, suitable training, clear care plans and good support from health professionals.
People were involved in their care and supported to be independent. They chose activities and helped with meals and household tasks. Inspectors also found regular quality checks and an open management culture.
A missing window restrictor created a risk of someone falling. It was fixed during the inspection. Some carpets and paintwork needed minor refurbishment, and one service document had outdated manager details, which were then updated.
Kind and respectful staff
People said staff were kind and inspectors saw relaxed, positive relationships between people and staff.
“People were comfortable and relaxed in staff presence and we saw staff and people chatting and sharing a joke together.” from the report
Support for independence
Care plans included achievable goals. People were supported to take part in shopping, cooking, cleaning and other daily activities.
“Promotion of people's independence was evident throughout our inspection.” from the report
Safe medicines
Staff were trained and checked as competent. Medicines records had no gaps, and medicine stock and storage checks were completed.
“We saw MARs were completed correctly with no administration gaps.” from the report
Personalised care
Care records described people's likes, dislikes, goals and triggers. Staff used informal conversations when formal reviews did not suit someone.
“These contained good information about the person, their likes, dislikes, goals and triggers for behaviours.” from the report
Good involvement and oversight
People attended house and service meetings, while managers used audits and other checks to monitor quality and identify improvements.
“A range of checks were in place to ensure the quality of the service.” from the report
Window safety fault
seriousA bedroom window restrictor was missing, allowing the window to fully open and creating a risk of a fall. The fault was fixed during the inspection.
“This meant there was a risk that someone could fall out of the window.” from the report
Minor refurbishment needed
minorInspectors noted that some carpets and paintwork needed minor refurbishment. The manager said plans were in place.
“although the registered manager agreed some areas such as the carpets and some paintwork needed minor refurbishment.” from the report
Outdated service document
minorThe statement of purpose still named the previous registered manager. It was updated and sent to CQC the day after the inspection.
“However, the document contained the details of the previous registered manager.” from the report
- 01Has all planned refurbishment of the carpets and paintwork been completed?
- 02How are building safety checks followed up, and how quickly are faults repaired?
- 03How will the person be involved in creating and reviewing their care plan and personal goals?
- 04How are people supported to manage or administer their own medicines safely?
- 05How often are people and their families asked for views about the home and its activities?
This was an unannounced inspection of the overall service, covering all five CQC areas; it was the first inspection since the provider changed in October 2016. This explanation was written from the published report of 20 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Greenhill
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 7 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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99 live-in carers within about an hour of Bradford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.