CQC report explained · a residential care home
What the CQC found at Green Willow Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Green Willow Care Home was inspected but not rated; inspectors were assured that infection prevention and control measures were in place.
This was a targeted inspection on 17 February 2021. It looked at infection prevention and control during the coronavirus pandemic, rather than the home's overall quality.
Inspectors were assured that visitors, new admissions, residents and staff were protected through infection control measures. They found appropriate use of personal protective equipment, testing, cleaning, social distancing and shielding arrangements.
The home also supported people to keep in touch with relatives through video calls and a visiting pod. People took part in activities, and staff had support for their own wellbeing.
The home was inspected but not rated. This means the report does not give an overall rating or a rated score for Safe.
Infection control
Inspectors were assured that the home had suitable measures to prevent and manage infections, including safe use of PPE and testing.
“We were assured that the provider was using PPE effectively and safely.” from the report
Keeping families connected
Staff helped people use video calls and supported contact with relatives during visiting restrictions.
“Staff had encouraged people to learn to use video calling applications independently.” from the report
Safer visiting
The home created a visiting pod so relatives could visit while being separated from residents by screens.
“To promote safe visiting for people and their relatives, the provider had converted a bedroom into a visiting 'pod'.” from the report
Activities and wellbeing
People were engaged in activities, and the home used scrapbooks to record what they had been doing and bring back memories.
“During our visit, people were busily engaged and appeared to be enjoying their activities and each others' company.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements, including the visiting pod, working now?
- 02How do you manage isolation when someone is admitted to the home?
- 03How often are residents and staff tested for infections now?
- 04How do you check that staff continue to use PPE safely and correctly?
- 05Which areas of care were not covered by this targeted inspection?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the home was inspected but not rated and the report did not assess its overall quality. This explanation was written from the published report of 13 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Rated Good; inspectors found kind, safe care, with some capacity records needing improvement.
This was an unannounced planned inspection. Inspectors spoke with people living in the home, relatives and staff. They reviewed care records, medicine records, staff files, accidents, complaints, training and management checks.
People said they felt safe and well cared for. Inspectors found caring staff, personalised care, suitable staffing, safe medicines arrangements, good food and a clean, well-maintained environment. There were varied activities and people could choose whether to join in.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that some mental capacity paperwork was incomplete or contradictory and made a recommendation about recording decisions properly.
Kind and respectful staff
People and relatives spoke positively about the way staff treated them. Inspectors observed staff using approaches suited to individual preferences.
“Staff were attentive and respectful in their approach and manner.” from the report
Personalised care
Care plans included people's histories, preferences and emotional needs. Staff supported independence and spent individual time with people who stayed in their rooms.
“Care plans were personalised and tailored to individual needs.” from the report
Food and nutrition
People were positive about the food and could have alternatives. Staff understood special diets and monitored people's nutrition.
“People were supported to eat and drink enough and were very positive about the food” from the report
Activities and choice
The home offered activities inside and outside the service, including exercises, trips and entertainment. People could take part or simply watch.
“There was a range of activities including exercises, games and puzzles, trips out and visits from entertainers.” from the report
Clean and welcoming environment
Inspectors found the home clean, bright, organised and well maintained. People had access to different communal areas, including a quiet lounge.
“The service was visibly clean throughout and smelt fresh.” from the report
Incomplete capacity records
needs fixingSome mental capacity assessments were not fully completed or were contradictory. Records about sensor mats did not always include capacity assessments or best-interest decisions, so inspectors recommended that all records be checked.
“Some capacity assessments were contradictory and did not record evidence where the person was deemed to lack capacity.” from the report
Upstairs window risk
minorSome upstairs windows did not have opening restrictors, creating a potential fall risk. The provider locked the windows immediately while restrictors were arranged.
“We identified an environmental risk where some upstairs windows did not have restrictions on opening” from the report
- 01How have you checked and corrected the incomplete or contradictory mental capacity assessments identified at the inspection?
- 02How do you record best-interest decisions for people using sensor mats or other restrictions?
- 03Have restrictors now been fitted to the upstairs windows, and how do you check window safety?
- 04How would you match the activities and social support to my relative's interests and ability?
- 05How do you involve relatives in reviewing care plans when a person's needs change?
This was an unannounced planned inspection that assessed all five CQC areas and looked at both the premises and the care provided. This explanation was written from the published report of 20 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Green Willow Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2014
Report published without a new overall rating.
- September 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
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