CQC report explained · a residential care home
What the CQC found at Green Lanes
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff understood how to protect people from abuse and manage known risks. Inspectors found enough staff, safe medicines support, suitable recruitment checks and clear emergency arrangements.
- Effective?
- Good
- Staff had the skills, training and knowledge to meet people's needs. People were supported with healthcare, food and drink, and decision-making in line with the Mental Capacity Act.
- Caring?
- Good
- Inspectors saw warm and friendly relationships between people and staff. Staff respected privacy, personal routines, gender preferences and people's abilities.
- Responsive?
- Good
- Care plans were detailed and covered people's lives, wishes and communication needs. People were supported with activities, accessible information, family contact and complaints.
- Well-led?
- Good
- The home had regular checks, audits and staff meetings. Inspectors found that the manager and staff understood their responsibilities and used monitoring to maintain care quality.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind and personalised care, with the rating unchanged from the previous inspection.
This was an unannounced comprehensive inspection on 8 November 2018. One inspector met six of the seven people living at the home, spoke with people, a relative, staff and the manager, and checked care records, medicines records and safety and management documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines support, suitable training, detailed care plans and staff who understood people's communication methods and individual needs.
People were supported to make choices, stay independent and take part in activities at home and in the community. The home was clean and homely, and people appeared relaxed and comfortable with staff.
The home had also been rated Good at the previous inspection. The report says there was no evidence of serious risks or concerns and that the overall rating remained Good.
Staff understood people
Staff knew people's communication methods, preferences and routines. This helped people express views and receive support suited to them.
“People's own communications methods were well known and understood by staff who were keen to advocate on behalf of people” from the report
Kind relationships
Inspectors saw warm, friendly and respectful relationships between people and staff. Staff supported activities in an attentive and unhurried way.
“On arrival in the home and throughout our visit it was clear that relationships between people who lived in the home and those who worked there were warm and friendly.” from the report
Detailed care planning
Care plans and assessments covered people's needs, wishes, cultural needs, communication and important areas of their lives.
“Care plans were detailed and comprehensive covering all aspects of each person's life including ageing and death.” from the report
Safe staffing and medicines
Inspectors found enough staff on duty and clear records showing that medicines were given safely.
“People safely received their medication from staff and clear records were maintained of all such administrations.” from the report
Original design did not follow best-practice guidance
minorThe home was not originally designed around guidance promoting choice, independence and inclusion for people with learning disabilities and autism. Inspectors said these values were nevertheless being encouraged in practice.
“The care service had not originally been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.” from the report
- 01How would you support my relative's particular communication method and help them express choices or concerns?
- 02How would you support my relative to maintain or develop independence in everyday tasks?
- 03What activities and community opportunities would be available that match my relative's interests and wishes?
- 04How would you involve our family in care planning and updates about health or wellbeing?
- 05How do you check that medicines are administered safely and records remain complete?
This was an unannounced comprehensive inspection covering all five questions, and the ratings in all five areas remained Good. This explanation was written from the published report of 29 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Green Lanes
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Registered with the Care Quality Commission on 11 April 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
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Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
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