CQC report explained · a residential care home
What the CQC found at Green Lanes Projects
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2017
Green Lanes Projects was rated Good in every area; inspectors found safe, kind and person-centred care.
Inspectors visited without warning on 25 April 2017. They spoke with people living in the home, support workers, the registered manager and a healthcare professional. They checked care records, staff records, medicines, staffing rotas, complaints and quality checks.
They found that people were safe and received good care and support. Staff understood people's needs, preferences and communication. There were enough staff, medicines were managed safely, and staff had the training and checks needed for their roles.
People were supported to make choices, stay healthy, join activities and keep relationships with family and friends. Care plans were detailed and regularly reviewed. The home had an open culture, supportive management and regular checks on the quality and safety of care.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection in December 2014.
Skilled staff
Staff had training for people's specific needs, including epilepsy, dysphagia and behaviour that may challenge. Inspectors saw staff using this knowledge in practice.
“Staff were exceptionally good at understanding people's needs.” from the report
Respectful care
Staff understood people's personal histories, preferences and communication. They supported privacy, dignity, choice and independence.
“Staff cared for people in a way which respected their privacy and dignity.” from the report
Open management
Staff described management as supportive and said they could raise concerns and make suggestions. The provider used meetings, surveys and audits to monitor the service.
“There was an open culture and staff said they felt well motivated and valued.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication needs, including the use of pictures, symbols or objects of reference?
- 02What training and experience do staff have in supporting my relative's health needs and any behaviour that may cause anxiety?
- 03How would you support my relative to make choices about food, activities, personal care and going out?
- 04How are relatives kept informed and invited to care reviews and meetings with healthcare professionals?
- 05How do you check that care plans, risk assessments and medicines records remain up to date?
This was an unannounced inspection of the overall service and all five quality areas, including care records, medicines, staffing, complaints and quality monitoring. This explanation was written from the published report of 7 June 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Green Lanes Projects
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 24 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Haringey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 75 can care for a couple. 11 years' experience on average.
“Over the time he spent with them he got to know our parents very well and became like part of the family, even joining in family celebrations.”
“Violet is a kind and positive, caring person and we are lucky and delighted to have her caring for our 96 year old grandmother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.