CQC report explained · a residential care home
What the CQC found at Gravesham Place Integrated Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using protective equipment safely, arranging COVID-19 testing and managing infection risks. They were also assured about visitor checks, social distancing, cleaning and admission arrangements.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Gravesham Place Integrated Care Centre was inspected but not rated; inspectors found good infection prevention arrangements and support for keeping in touch.
This was an announced, targeted inspection on 17 March 2021. It focused on how the home was preventing and controlling infections during the coronavirus pandemic.
Inspectors were assured that the home used personal protective equipment safely, arranged testing, kept the building clean, and had measures to manage possible COVID-19 infections. Visitors had health checks, temperature checks, handwashing facilities and lateral flow tests.
People were supported to keep in contact with family and friends through tablets, telephone and internet contact, as well as carefully arranged visits. The home was inspected but not rated, so this report does not provide an overall quality rating.
Keeping in touch
People had tablets and other ways to contact family and friends. The home also arranged visits in ways intended to reduce infection risk.
“People were well supported by staff to have telephone and internet contact with their family and friends.” from the report
Infection controls
The home had protective equipment available and used checks and testing for visitors, staff and residents. Plans were in place to isolate people with COVID-19.
“The service had good supplies of personal protective equipment (PPE) that were readily available at stations throughout the service.” from the report
Clean environment
Inspectors found the building clean and free from clutter, with signs reminding people about social distancing.
“The building was clean and free from clutter.” from the report
Activities and stimulation
Staff provided socially distanced activities, including crafts and games, to support people's welfare and stimulation.
“Staff ensured people's welfare had been maintained by facilitating socially distanced activities, such as crafts and games.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention measures are currently in place for staff, residents and visitors?
- 02How are visitors currently screened and supported to visit safely?
- 03How would you isolate someone if they developed COVID-19 or another infection?
- 04How can residents keep in regular contact with family and friends?
- 05What activities are available for residents, including people with dementia or physical disabilities?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not an assessment of the home's overall quality and the service was not rated. This explanation was written from the published report of 14 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Gravesham Place Integrated Care Centre was rated Good; inspectors found safe, kind and well-organised care for people recovering after hospital.
This was a comprehensive inspection on 28 February 2019. The inspectors reviewed eight care plans, medicines records, staff records, complaints and accident logs. They spoke with people, relatives, staff and health professionals, and observed care.
The home provides short-term care for up to three weeks. It supports people leaving hospital to return home or move to longer-term care. Inspectors found that all five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led.
People and relatives described very positive care. Inspectors found detailed care plans, regular reviews, suitable staffing, safe medicines arrangements and good links with health professionals. The home also used falls monitoring and found that falls had reduced by more than half.
The previous inspection in July 2016 also rated the home Good. This report describes continued development, including innovative recovery planning and strong quality checks. The report says the home met the legal requirements inspected.
Reducing falls
The home used a falls mapping system to look at where and why falls happened. Inspectors found that falls had reduced by more than half over eight months.
“Falls had reduced by more than half in the eight months since the new monitoring system had been used.” from the report
Recovery planning
Staff led weekly meetings with health and social care professionals to review and adjust each person's recovery pathway.
“Weekly multi-disciplinary meetings were led by Gravesham Place staff to review and adjust people's care pathway.” from the report
Kind and respectful care
Inspectors saw friendly interactions and found that staff respected privacy, dignity, independence and personal choices.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Good health support
The home worked with GPs, community nurses, occupational therapists and other professionals. Referrals were made promptly when people needed further help.
“Staff worked closely with various professionals to develop people's mobility, and to promote their health and wellbeing.” from the report
Strong care records
Care plans included people's history, preferences, abilities and support needs. They were reviewed and updated regularly.
“The care plans were consistently reviewed and updated.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you agree my relative's recovery goals with them and our family?
- 02How will you decide when my relative is ready to return home or move to longer-term care?
- 03How will you manage my relative's individual falls risks and review any incidents?
- 04How often will we receive updates about the care plan and weekly reviews?
- 05What support could be provided if my relative needed end of life care, as none was being provided during this inspection?
This was a comprehensive inspection covering all five CQC question areas, and the report records a Good rating for each one. This explanation was written from the published report of 3 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Gravesham Place Integrated Care Centre
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Gravesham Place Integrated Care Centre →
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Gravesham Place Integrated Care Centre →
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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