CQC report explained · a nursing home
What the CQC found at Grappenhall Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, safe staffing and safe medicines systems. The home was clean and equipment and environmental checks were up to date.
- Effective?
- Good
- People were supported with food, drink and healthcare, and staff received induction, training and supervision. Inspectors found the home was working within the principles of the Mental Capacity Act.
- Caring?
- Good
- People described staff as kind and supportive. Inspectors observed respectful interactions, consent being sought and people's privacy and dignity being protected.
- Responsive?
- Good
- Care plans reflected people's needs and preferences, and staff were updated about changes. Activities were available, communication needs were assessed and people knew how to complain.
- Well-led?
- Good
- People, families and staff described approachable and supportive management. Audits, meetings and other systems were used to monitor quality and improve care.
What inspectors found, February 2024
Rated Good; inspectors found safe, kind and personalised care, and found no evidence of harm from the concerns that prompted the inspection.
This was the first inspection since the home registered. Inspectors visited unannounced on 26 and 30 January 2024, and completed inspection work up to 8 February. They spoke with people, families, staff and visiting professionals, observed care, and checked care, medicines, recruitment and management records.
All five areas were rated Good: safe, effective, caring, responsive and well-led. People said they were treated with respect, felt valued and were happy living at the home. Inspectors found suitable risk assessments, safe staffing, safe medicines arrangements, good food choices, activities and support from other health professionals.
The inspection was prompted partly by concerns about safeguarding, poor care and food quality. Inspectors found no evidence that people were at risk of harm from these concerns. This was the home's first inspection, so there are no earlier ratings to compare.
Kind and respectful care
People and families spoke positively about the staff. Inspectors observed warm interactions and found that privacy, dignity and choice were respected.
“People were well treated. We observed warm and friendly interactions between people.” from the report
Safe staffing and medicines
Inspectors found enough staff to respond to people's needs. Medicines were stored securely and given by suitably trained staff, with administration records maintained.
“Staffing levels were safe. There were enough staff on duty to respond to people's needs.” from the report
Personalised care and activities
Care plans reflected people's needs and preferences, and people were involved in decisions about their care. Activities were available, including for people cared for in bed.
“Activities were planned and a list displayed around the home so people could choose what they wanted to participate in.” from the report
Good management and oversight
Staff said they felt supported, and the home used audits, meetings and reviews to monitor care and listen to people's views.
“Systems were in place to monitor and review the quality of care and experiences of people.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you meet my relative's particular nursing, dementia, dietary or rehabilitation needs?
- 02How are families told about changes in a person's health or care needs?
- 03How do you check that staffing remains sufficient when people's needs change?
- 04What activities would be suitable for my relative, including if they are cared for in bed?
- 05How can we raise a complaint, and how will we be told what action has been taken?
This was an unannounced first inspection covering all five CQC questions, with visits on 26 and 30 January 2024 and further inspection activity until 8 February. This explanation was written from the published report of 17 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grappenhall Manor Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2024Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2023
Registered with the Care Quality Commission on 9 May 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Warrington
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 90 can care for a couple. 10 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.