CQC report explained · a residential care home
What the CQC found at Grangewood Lodge Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2022
Rated Good; inspectors found kind, safe and personalised care, but some notifications were not sent to CQC and dementia aids were dusty.
This was an unannounced planned inspection following registration. Two inspectors spoke with people, relatives, staff and healthcare professionals. They reviewed care records, recruitment files and management records.
People told inspectors they felt safe and received good, respectful care. There were enough staff, medicines were managed safely, care plans were personalised and staff worked well with healthcare professionals. People were supported to make choices, stay independent and take part in activities.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found two issues during the visit. Some required notifications had not been sent to CQC, and some dementia-related sensory items were dusty. The manager cleaned the items immediately and later sent the missing notification.
Enough staff
Inspectors found enough staff to meet people's needs. People said they did not have to wait long for help.
“There were enough staff to meet the needs of people using the service.” from the report
Kind and respectful care
People described staff as kind, and inspectors observed caring interactions. Staff respected privacy, dignity and independence.
“We observed kind and caring interactions between people and staff.” from the report
Personalised care
Care plans included people's preferences, choices, communication needs and changing support needs. They were reviewed and updated.
“People's care plans were personalised including people's preferences and choices to ensure their needs were met.” from the report
Good partnership working
The home worked with healthcare professionals and followed their recommendations. This helped people access a range of healthcare services.
“Professionals told us advice was followed by staff.” from the report
Missing statutory notifications
needs fixingThe manager had not sent CQC all required notifications about significant events. A notification was sent retrospectively after the inspection.
“The registered manager did not submit all CQC notifications for all significant events that occurred at the service.” from the report
Dusty dementia aids
minorSome ornaments, memorabilia and sensory aids used to support people with dementia were dusty. The manager cleaned them during the inspection and produced a revised cleaning schedule.
“The home was decorated with ornaments, memorabilia and sensory aids to support people with dementia; however, we observed these were dusty.” from the report
- 01How do you make sure all significant events are notified to CQC without delay?
- 02What checks are now in place to keep dementia-related ornaments, memorabilia and sensory aids clean?
- 03How often are staffing levels reviewed when people's needs change?
- 04How are people's care plans updated after changes in their needs or preferences?
- 05How do you use complaints and feedback to make changes to care?
This was an unannounced inspection following registration that covered all five CQC key questions and infection prevention and control. This explanation was written from the published report of 9 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Grangewood Lodge Residential Home was inspected but not rated; inspectors were assured about its infection prevention and control arrangements.
Inspectors visited on 3 March 2021. This was an announced, targeted inspection during the coronavirus pandemic. It looked at infection prevention and control in the home.
The home had reduced its maximum number of residents from 37 to 24, while keeping the same staffing level. Inspectors found arrangements for isolation, visiting, social distancing, cleaning, PPE, staff training and testing.
Inspectors said they were assured that the home was preventing infection, using PPE safely, supporting testing and keeping its infection control policy up to date. The service was inspected but not rated, so this report does not give an overall quality rating.
Staffing and reduced admissions
The home had reduced admissions from 37 people to 24 while retaining the same staffing level. This supported isolation, cohorting and visiting arrangements.
“The number of people that could be admitted to the home had been reduced from 37 to 24 and the same level of staffing had been retained.” from the report
Visiting arrangements
The home had three relatives' visiting pods and increased morning staffing so the pods could be cleaned between visitors.
“Staffing levels were higher in the morning to ensure thorough cleaning of the visiting pods between visitors.” from the report
PPE and handwashing guidance
Signs about using PPE correctly and washing hands were displayed in the required areas.
“Donning and doffing signage on the correct use of personal protective equipment (PPE) and handwashing was visible in all required areas.” from the report
Training and testing
Staff had completed infection prevention training, and testing was available for staff and residents.
“Staff had completed appropriate infection prevention training. A testing scheme for all staff and people using the service was in place.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the reduced admission limit and the same staffing arrangements still in place?
- 02How are relatives' visiting pods cleaned between visits now?
- 03What testing arrangements are currently in place for residents and staff?
- 04How do you check that staff are using PPE and following handwashing guidance correctly?
- 05What arrangements are used now if a resident needs to isolate or if there is an infection outbreak?
This was a targeted inspection of infection prevention and control, so the service was inspected but not rated and the report does not assess all five areas of care. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grangewood Lodge Residential Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Grangewood Lodge Residential Home →
- March 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Grangewood Lodge Residential Home →
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2020
Registered with the Care Quality Commission on 10 July 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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