Skip to content
The Care Home DirectoryEvery care home in England

CQC report explained · a residential care home

What the CQC found at Graceland

Requires improvementpublished 12 January 2023, 3 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Graceland.

The story over the years

Every inspection of Graceland

3 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

  1. January 2023Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. May 2018Goodstayed Good
    Safe: GoodEffective: GoodWell-led: Good
  3. March 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. June 2023

    Registered with the Care Quality Commission on 29 June 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

Guide

How to read CQC ratings and reports

Guide

What to check when you visit

Care at home

At least 100 live-in carers within about an hour of Croydon

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.

Sharon R.
2 reviews
From £1,015 a week, 25 years caring
Based about 7 minutes from Croydon. Can care for a couple
Rosa Maria D.
3 reviews
From £1,148 a week, 3 years caring
Based about 8 minutes from Croydon
Hamida K.
1 review
From £928 a week, 13 years caring
Based about 10 minutes from Croydon. Can care for a couple
Jessica S.
1 review
From £1,400 a week, 16 years caring
Based about 10 minutes from Croydon. Can care for a couple
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
Marie-anne B., about Carla A.
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Bianca V., about Terry S.
See live-in carers near CroydonProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.