CQC report explained · a nursing home
What the CQC found at Grace Care Centre
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with effective management and no identified breaches.
This was the home’s first inspection since it registered in February 2018. Inspectors visited on 28 January 2019. They observed care, spoke with eight people, five families and 11 staff, and reviewed care records and other documents.
Inspectors found the home safe, effective, caring, responsive and well-led. There were enough staff, medicines were managed safely, and people’s risks and changing needs were assessed. People were treated with dignity and kindness, and had choices about their daily lives, meals and activities.
The home was clean and had good systems for checking quality and acting on improvements. A Good rating means inspectors found the service met the standards they checked at that inspection. It does not mean that every aspect was perfect or that conditions cannot change.
Safe staffing and risk support
Inspectors found enough staff on duty and saw that staff responded promptly. Risks such as falls, weight loss, swallowing difficulties and skin problems were assessed and managed.
“During the inspection, the atmosphere in the home was calm and staff did not appear to be rushed, they responded promptly to people's requests for support.” from the report
Clean environment
The home was described as very clean and comfortable. Infection-control policies, training and equipment were in place.
“The home was exceptionally clean, homely and free from any unpleasant odour.” from the report
Kind and respectful care
People were supported with patience and kindness. Staff respected privacy, dignity, personal grooming and independence.
“During our visits we saw staff demonstrating acts of patience and kindness.” from the report
Personalised activities
People could choose activities and interests that suited them. Staff used knowledge of people’s lives to make support meaningful.
“People were offered and provided with a range of activities, they handpicked what they liked to do or take part in.” from the report
Quality oversight
Regular audits and reviews covered care, staffing, training, medicines, infection control and the environment. Action plans were used when changes were needed.
“Monthly audits were carried out for health and safety, infection control, the environment, care documentation, staffing levels, training, staff supervision and medication.” from the report
Inspectors raised no specific concerns in this report.
- 01How have you continued to check staffing levels and response times since the inspection?
- 02What progress has been made with the plans to develop areas for people living with dementia?
- 03Have all outstanding DoLS applications now been processed, and how are people supported while they are waiting?
- 04What activities are currently available, and how are residents’ individual interests used to plan them?
- 05What did the most recent family and resident surveys show, and what changes followed from them?
This was a planned comprehensive inspection covering the premises and care provided, with ratings given for all five key questions; it was the home’s first inspection since registration. This explanation was written from the published report of 21 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grace Care Centre
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 15 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.