CQC report explained · a residential care home
What the CQC found at Gormanach House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection prevention and control, including visitors, social distancing, protective equipment, testing, cleaning and outbreak procedures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong COVID-19 infection-control arrangements.
The home supported five people with learning disabilities and could support up to six. This was an announced, targeted inspection on 29 March 2021, focused on infection prevention and control during the coronavirus pandemic.
Inspectors found that visitors were screened with health questionnaires, temperature checks and lateral flow tests. The home had arrangements for social distancing, regular cleaning, staff training, personal protective equipment and testing.
Inspectors said they were assured about the home's infection-control arrangements. The service was inspected but not rated, so this report does not give an overall judgement on the quality of care or a full rating for the other areas.
Support for wellbeing
Staff supported people to visit relatives at their family homes where this helped their mental wellbeing, while considering the risks of COVID-19.
“Extensive effort had been made to prioritise people's mental health and wellbeing.” from the report
Visitor safety
Visitors had to complete health checks, temperature checks and lateral flow tests before entering the home.
“A booking in procedure had been introduced for all visitors who came to the home.” from the report
Protective equipment
The home had maintained a plentiful supply of protective equipment and had a process for monitoring stock.
“The provider had maintained a plentiful supply of PPE throughout the pandemic” from the report
Cleaning and testing
The home had regular cleaning of high-touch areas and regular testing and symptom checks for people and staff.
“Thorough cleaning schedules had been implemented in response to the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitor health questionnaires, temperature checks and lateral flow tests being managed now?
- 02How do you support people who do not have the capacity to understand COVID-19 risks or take part in testing?
- 03How often are high-touch areas such as banisters and light switches cleaned?
- 04How do you keep staff training and COVID-19 guidance up to date?
- 05How do you monitor supplies of personal protective equipment and access to regular testing?
This was an announced, targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other quality questions were not assessed. This explanation was written from the published report of 22 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Gormanach House was rated Good; inspectors found safe, kind and personalised care, with some outings limited by a lack of drivers.
This was an unannounced inspection on 3 December 2018. One inspector spoke with the manager, a resident and three staff members. Inspectors also spoke with two relatives and checked care records, medicines, recruitment files, training records and service audits.
The home was supporting four people and was registered for up to six. Inspectors found enough staff, safe medicines management, suitable risk plans and appropriate checks on new staff. Staff understood people's needs and supported their health, communication and dietary choices.
People were treated with kindness and respect. Care was personalised, activities reflected people's interests and relatives were involved. The manager and staff team were described as supportive, with systems in place to monitor and improve the service.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection of the home, so there was no earlier rating to compare.
Enough staff
Inspectors found staffing levels were maintained and each person had one-to-one support. The home used staff from another service rather than agency staff when needed.
“We saw from the rotas that the minimum levels of staff required to support people were always maintained.” from the report
Personalised care
Care plans included people's communication, routines, health needs and interests. Staff adapted support when people became anxious or needed quiet time.
“People's care was provided in a responsive and person-centred way.” from the report
Kind and respectful staff
Staff understood people's individual ways of communicating and supported their choices, dignity and independence. Relatives said they felt welcomed.
“People were treated with dignity and respect throughout the inspection.” from the report
Safe medicines
Medicines records were up to date, medicines were stored securely and staff had regular medicines training and competency checks.
“People were supported to take their medicines as prescribed.” from the report
Supportive management
Staff said they felt valued and supported. The home used audits, meetings and external work to review and improve care.
“The culture of the service was supportive and staff felt valued and included.” from the report
Annual survey not yet sent
minorThe home's annual survey for professionals and relatives had not yet been sent because the service had only been operating since February 2018.
“As the service had only been provided since February 2018 their annual survey to professionals and relatives had yet to be sent out.” from the report
- 01How do you now make sure people can go on planned outings when drivers are unavailable?
- 02How do you support each person's communication method, routines and calming strategies?
- 03What has changed at the home since the December 2018 inspection?
- 04How are relatives and professionals now asked for feedback about the service?
- 05How do you check that medicines, risk plans and care records remain up to date?
This was an unannounced inspection of the overall quality of the home, covering all five CQC areas and the care and accommodation provided. This explanation was written from the published report of 25 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Gormanach House
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017
Registered with the Care Quality Commission on 21 December 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.