CQC report explained · a residential care home
What the CQC found at Goddard Avenue (145)
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2020
Inspected but not rated; inspectors found good infection prevention arrangements during the coronavirus pandemic.
The inspection took place on 26 November 2020 and was announced. It was part of a national review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found examples of good practice. These included regular testing, safe use of protective equipment, social distancing at mealtimes, support for staff and regular checks to prepare for pandemic challenges.
The home was assured to be following safe infection prevention and control procedures. This inspection did not give an overall quality rating, so it does not rate the wider care provided by the home.
Testing arrangements
Regular testing was in place for people living in the home and staff. Extra testing was arranged when people were thought to be at greater risk of infection.
“Regular testing was in place for people using the service and staff.” from the report
Supporting understanding
People were involved in a newsletter about the pandemic. Staff also explained why protective equipment was being worn.
“Discussions were held with people to remind them of why staff were wearing Personal Protective Equipment (PPE).” from the report
Reducing contact
The home changed mealtimes and used different rooms to help people keep apart.
“Meal times had been arranged so that people could social distance through use of other rooms and staggered meal times.” from the report
Preparedness
Regular checks were used to help the service prepare for the challenges of the pandemic.
“Regular audits ensured the service was prepared to continue to meet the challenges of the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are people and staff tested when someone may be at increased risk of infection?
- 03How do you explain the use of protective equipment to people living in the home?
- 04How do you manage visitors, social distancing and possible infection outbreaks?
- 05When was the latest full inspection that rated caring, effective, responsive and well-led care?
This was an announced thematic inspection focused on infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall. This explanation was written from the published report of 16 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an announced comprehensive inspection on 29 October 2018. One inspector reviewed records, medicines, staff training, safety checks and feedback, and spoke with people, staff, management and other professionals.
The inspectors found that people were protected from abuse as far as possible, medicines were managed safely and staffing was sufficient. Care plans described people's needs, preferences and communication methods, and staff supported people's health, food choices and independence.
People were treated with kindness, respect and dignity. They were supported to make choices, maintain relationships, join activities and work towards personal goals. The home had a complaints process and systems for checking and improving quality.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection.
Safe medicines
Medicines were given by trained staff whose competence was checked. There were clear instructions for medicines prescribed to be taken when needed.
“People continued to be given their medicines safely by competent and appropriately trained staff.” from the report
Personalised care
Care plans included people's likes, preferences, communication methods and personal goals. Staff knew people well and responded to changes in their needs.
“Care plans were detailed and written in a person-centred style which provided staff with information and guidance on each person.” from the report
Kind and respectful staff
Inspectors found a caring atmosphere. Staff supported people's privacy, dignity, choices and independence.
“People continued to be provided with sensitive and compassionate support by a kind, committed and caring staff team.” from the report
Choice and independence
People helped choose, buy and prepare food, and were supported to make decisions and pursue activities they enjoyed.
“The service continued to support people to maintain and develop their independence.” from the report
Quality monitoring
The manager sought feedback and used audits and improvement plans to identify and address issues.
“The registered manager had a quality assurance system in place to assess and monitor the service delivered.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's risk assessments if their needs or behaviour changed?
- 02How would you support my relative to communicate their choices and understand information?
- 03What one-to-one support would be available for appointments, activities and community visits?
- 04How would you involve my relative and our family in care plan reviews and personal goals?
- 05How would you support my relative's end of life wishes if their needs could continue to be met in the home?
This was an announced comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 22 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Goddard Avenue (145)
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 24 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.