CQC report explained · a residential care home
What the CQC found at Glynn Court Residential Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2018
Rated Good; inspectors found safe, kind and personalised care, with some minor repairs still needed.
This was an unannounced comprehensive inspection on 12 and 16 February 2018. Inspectors spoke with people living at the home, relatives, staff and healthcare professionals. They observed care and checked care records, medicines, recruitment files, training records, complaints and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable recruitment checks and plans to manage risks. People received healthcare support, suitable food and help with communication.
Inspectors found staff to be kind, respectful and familiar with people's needs and preferences. People and relatives were involved in care planning, activities were available, and managers were visible and approachable. Some painting and minor repairs were still needed, and the new provider had not yet sent out a formal survey.
Safe medicines
Staff were trained and checked for competence when giving medicines. Medicines records, stock and audits were monitored, and issues were dealt with promptly.
“People received their medicines from staff who were trained and regularly checked for their competency to do so.” from the report
Kind and respectful care
Inspectors saw warm, respectful interactions. Staff knew people's personal histories and preferences and supported their privacy, dignity and independence.
“Staff were respectful and kind and there was genuine warmth and affection between staff and people.” from the report
Personalised care
Care plans included people's life histories, choices and preferences. People and relatives were involved in planning and reviewing care.
“People's care plans were person centred and included their personal and social histories, choices and preferences.” from the report
Supportive management
Managers were visible and approachable. Staff said they felt supported and able to share ideas, while checks and audits were used to improve the home.
“There was an open, relaxed and supportive culture within the home.” from the report
Minor repairs and redecoration
minorInspectors found that some painting and minor repairs were needed. Maintenance staff were waiting to hear whether their hours would be increased to allow more work to be completed.
“We noted the environment required some attention such as painting and minor repairs.” from the report
Formal feedback survey not yet sent
minorThe new provider had not yet sent a formal survey to people and relatives. There were informal opportunities to give feedback and a compliments record was kept.
“no formal survey had yet been sent out as the new provider had not long taken over the home.” from the report
- 01Which painting and minor repairs identified by the inspectors have now been completed?
- 02Have maintenance hours been increased, and how are outstanding repairs tracked?
- 03How do you now collect formal feedback from people and relatives?
- 04How are medicines audits and staff competency checks kept up to date?
- 05How are people's communication needs, food requirements and care preferences recorded and reviewed?
This was the first comprehensive inspection under the new provider, covering all five rating areas; it was brought forward because of concerns at another home run by the provider. This explanation was written from the published report of 24 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glynn Court Residential Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Glynn Court Residential Home →
- October 2017
Registered with the Care Quality Commission on 11 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
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“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
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