CQC report explained · a nursing home
What the CQC found at Glenwood Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2020
Glenwood Care Home was inspected but not rated; inspectors were assured that infection control arrangements were safe.
This was a targeted, announced inspection on 4 December 2020. It checked infection prevention and control measures during the coronavirus pandemic.
Inspectors found that visitors were screened, had their temperatures checked and were given protective equipment. Staff and people using the home were taking part in regular COVID-19 testing.
The home had increased cleaning. Inspectors found the environment clean and hygienic, and staff were wearing the correct protective equipment. Relatives also said communication was excellent.
The home was inspected but not rated. This inspection only looked at infection prevention and control, so it does not provide new ratings for the other areas of care.
Clear communication
Relatives said the home kept them well informed and shared regular updates about their family members.
“They call us and we call them all the time and they always keep us updated” from the report
Visitor safety
Visitors completed health screening, had their temperature checked and were given protective equipment during visits.
“All visitors were asked to complete a health screening form, have their temperature checked and were provided with personal protective equipment (PPE) to wear throughout their visit.” from the report
Protective equipment
Inspectors saw staff wearing the correct protective equipment throughout the inspection.
“We were assured that the provider was using PPE effectively and safely.” from the report
Testing and cleaning
People and staff were taking part in regular COVID-19 testing. Cleaning schedules had been increased to reduce infection risks.
“The service had increased the cleaning schedules and routines to reduce the risks of cross infection.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection in December 2020?
- 02How do you currently manage visits and keep relatives informed about changes to visiting arrangements?
- 03How often are people and staff tested for infections now?
- 04How do you check that staff use protective equipment correctly?
- 05What arrangements are in place if there is an infection outbreak?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and other care areas were not assessed. This explanation was written from the published report of 19 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, with activities affected by staff vacancies.
This was an unannounced planned inspection on 15 January 2020. One inspector spoke with the manager, staff and relatives, observed care, and checked care plans, recruitment files, medicines records and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, received suitable care and support, and were treated with kindness, dignity and respect.
Care was tailored to people's routines, communication styles, choices and interests. Medicines, safeguarding, staff recruitment, training and legal consent processes were managed properly. The home had a clear system for checking quality and acting on improvements.
The overall rating was unchanged from the previous Good rating, published on 28 June 2017. Staff vacancies had affected activities, but the home was recruiting to address this.
Safeguarding and medicines
Staff understood how to protect people from abuse and knew how to raise concerns. Medicines were safely stored, administered and recorded.
“Medications were safely managed, administered and stored.” from the report
Kind and respectful care
Inspectors observed kind care, and relatives spoke positively about staff. People's dignity, privacy and independence were supported.
“Staff treated people with respect, kindness, equality and dignity.” from the report
Personalised support
Care plans recorded people's routines, preferences, communication methods and interests. Staff supported people to make choices and develop independence.
“Care plans were personalised, identified people's needs, routines, backgrounds and what was important to them.” from the report
Good leadership and improvement
The home used audits, feedback and action plans to improve care. It also worked with other health and social care organisations.
“The registered manager and provider constantly audited the provision of care and the environment to further improve people's experience of receiving care.” from the report
Activities and staff vacancies
minorSome staff said activities had been decreasing because of vacancies. The home was actively recruiting, but families should check whether this has improved.
“A number staff had fed back they felt activities were decreasing due to staff vacancies.” from the report
- 01Have the staff vacancies mentioned in the report been filled, and are activities now taking place as planned?
- 02How will you support my relative to communicate if they use gestures or other non-verbal methods?
- 03How are care plans reviewed, and how will my relative and family be involved in decisions?
- 04How do you check that medicines, including creams and controlled drugs, are recorded and administered safely?
- 05What activities and opportunities are currently available to help residents develop skills and maintain relationships?
This was an unannounced planned inspection covering all five CQC key questions, including the care provided and the premises. This explanation was written from the published report of 6 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glenwood Care Home
3 rated inspections over 4 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Halton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.