CQC report explained · a residential care home
What the CQC found at Glenthorne Rest Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following safe infection prevention and control measures. They found suitable arrangements for PPE, testing, shielding, social distancing, hygiene and managing outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Glenthorne Rest Home Limited was inspected but not rated; inspectors were assured that infection control measures were in place.
This was an announced, targeted inspection on 28 January 2021. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found that visitors followed guidance and wore suitable protective equipment. Staff supported people and relatives to understand visiting, isolation and safety arrangements.
Inspectors were assured that the home used PPE safely, followed shielding and social distancing rules, accessed testing, and had up-to-date infection control policies. Audits were also up to date.
Infection control
Inspectors found that the home had measures to prevent and manage infection, including PPE, testing, hygiene procedures and outbreak planning.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Visitor safety
Visitors followed best practice guidance and wore appropriate PPE. Visiting policies had been discussed with staff and relatives.
“Visitors were required to follow best practice guidance and wear appropriate protective personal equipment (PPE).” from the report
Monitoring
The home used audits to check its infection prevention procedures, and inspectors found these records were current.
“Audits were in place and we found them to be up to date to ensure infection prevention procedures were robust and the home monitored regularly.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 28 January 2021?
- 02How do you currently manage visits, including PPE and any isolation arrangements?
- 03How often are infection control audits completed, and can families see the latest findings?
- 04How do you arrange testing for residents and staff when needed?
- 05What arrangements are in place if there is an infection outbreak?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated overall. This explanation was written from the published report of 17 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Rated Good in every area; inspectors found safe, kind and personalised care, with some maintenance and updating still needed.
This was an unannounced inspection on 3 September 2019. One inspector spoke with people living at the home, staff, the manager and healthcare professionals. They observed care and checked records about care, medicines, staffing, recruitment, meals and the building.
The home provided residential care for up to 18 older people. There were 15 people living there during the inspection. Inspectors found people were safe, treated with kindness and supported to make choices. Medicines, staffing, safeguarding, infection control and healthcare support were managed well.
People said staff knew them and respected their wishes. Activities included trips and entertainment, and people were involved in care reviews. The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published in March 2017.
Kind and respectful care
People described staff as kind and respectful. Inspectors saw a caring culture that supported dignity, equality and independence.
“The staff and manager are so nice and will do anything to make you feel better and treat me with kindness” from the report
Safe staffing and medicines
Inspectors found enough staff to support people and safe systems for recruitment and medicines. Staff administering medicines had training and competency checks.
“Medicines continued to be managed safely, and people received their medicines when they should.” from the report
Personalised support and activities
Care plans recorded people's needs, preferences and choices. People were supported to take part in trips, entertainment and activities that mattered to them.
“People told us staff knew them well and provided care that reflected their needs and choices.” from the report
Good healthcare and partnership working
Staff worked with GPs, district nurses and other professionals. Inspectors found healthcare needs were responded to promptly and recorded clearly.
“A visiting healthcare professional told us staff responded quickly and appropriately to any issues they encountered.” from the report
Strong management oversight
The manager used audits, surveys and meetings to monitor the home and act on findings. Staff said they could raise concerns and make suggestions.
“A wide range of audits such as medication, fire, infection control and maintenance were carried out on a regular basis.” from the report
Some maintenance was still needed
minorInspectors found some parts of the building needed maintenance and updating. A programme of repairs, redecoration and refurbishment was under way.
“We saw some areas of the home required maintenance and updating.” from the report
- 01Which areas of the home still need maintenance or updating, and when will the planned work be completed?
- 02How many staff are usually on duty during the day and at night, and how do you make sure staffing is sufficient?
- 03How will you record and review my relative's medicines, food and fluid intake, and healthcare appointments?
- 04What activities, trips and entertainment would be suitable for my relative's interests and abilities?
- 05How would you discuss and record my relative's wishes about end of life care?
This was an unannounced inspection covering all five CQC questions, including the premises and the care provided; all five ratings were reviewed and remained Good. This explanation was written from the published report of 26 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glenthorne Rest Home Limited
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Glenthorne Rest Home Limited →
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Glenthorne Rest Home Limited →
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- October 2012
Registered with the Care Quality Commission on 18 October 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.