CQC report explained · a residential care home
What the CQC found at Glenthorne No2 Care Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including visits, testing, protective equipment, admissions, hygiene and outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, October 2021
Glenthorne No2 Care Home Limited was inspected but not rated; inspectors found good infection control arrangements during the COVID-19 review.
This was an announced, targeted inspection about infection prevention and control during the COVID-19 pandemic. Inspectors checked whether the home was following relevant safety measures.
Inspectors were assured that the home used personal protective equipment safely, supported testing and vaccinations, managed visits, and kept its infection control policy up to date.
The home was inspected but not rated. This report does not give an overall quality rating or separate ratings for care, staffing, kindness, responsiveness or leadership.
Safe use of protective equipment
Inspectors saw staff using protective equipment correctly. The home also had guidance and processes for putting it on, removing it and disposing of it.
“The use of PPE was in accordance with current government guidelines. We observed staff wearing PPE appropriately.” from the report
Managed visiting arrangements
Visits were arranged in advance, visitors were tested before entry, and arrangements helped reduce contact between people in the home.
“Visits were by appointment and visitors were COVID-19 tested prior to entry into the home.” from the report
Testing and vaccinations
Regular COVID-19 testing was taking place for people living in the home and staff. People and staff had also been supported to receive vaccinations.
“Testing for COVID-19 for people and staff had occurred and was ongoing on a regular basis.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently tested and supported to enter the home safely?
- 02How often are people living here and staff tested for infections?
- 03How do you check that staff use protective equipment correctly?
- 04What arrangements are in place if there is an infection outbreak?
- 05When was the infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control practices only, so the service was inspected but not rated. This explanation was written from the published report of 14 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection risks were being managed, including PPE, testing and visiting controls.
This was an unannounced, targeted inspection during the Covid-19 pandemic. It focused only on infection prevention and control because several people had tested positive for Covid-19.
Inspectors found that visitors were temperature checked, visiting rules were explained to families, and people returning from hospital were risk assessed. The home also used testing, zoning, isolation and separate groups of people to help reduce infection spread.
Inspectors were assured that PPE was used safely, the home was clean, and infection control policies and audits were in place. The service was inspected but not rated, so this report does not give a full quality rating.
Visitor safety
Visitors were temperature checked, required to use PPE and given information about visiting restrictions.
“Visitors were required to follow best practice guidance and wear appropriate PPE.” from the report
PPE and testing
The home had clear PPE processes and was carrying out Covid-19 testing for people and staff.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
Inspectors saw a clean and hygienic home. Extra cleaning was carried out on frequently touched areas.
“We observed the home looked clean and hygienic.” from the report
Family contact
People were supported to keep in touch with relatives and friends by telephone, video calls and social media.
“People received support to maintain their relationships with their families and friends.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing visits, and what PPE or testing is required?
- 02How would you support my relative if they returned from hospital and needed to isolate?
- 03How often are people and staff tested, and how are positive results managed?
- 04How do zoning and grouping people in the home affect my relative's daily life?
- 05How will my relative keep in touch with family if face-to-face visits are restricted?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated on the other areas of care. This explanation was written from the published report of 12 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glenthorne No2 Care Home Limited
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- October 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Glenthorne No2 Care Home Limited →
- November 2020Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Glenthorne No2 Care Home Limited →
- February 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2017
Registered with the Care Quality Commission on 30 May 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.