CQC report explained · a residential care home
What the CQC found at Glendale
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were in place, including visitor procedures, testing, protective equipment and cleaning.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, September 2020
Glendale was inspected but not rated; inspectors found strong COVID-19 infection control arrangements.
This was an announced, targeted inspection on 26 August 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home protected people from infection. This included visitor controls, social distancing, testing, safe use of protective equipment, cleaning and laundry arrangements.
The home was inspected but not rated. This means the report does not give an overall rating or ratings for the other care questions.
Managed visits
Visits were controlled through appointments, visitor limits, masks and risk assessments. Relatives could visit in a secluded garden area, except for end-of-life visits inside the home.
“There was an appointments system in place with half hour time slots, and a maximum of two people at each visit.” from the report
Safe admissions
New residents needed a negative COVID-19 test and had to self-isolate for 14 days. Staff used this time to get to know them and support their emotional wellbeing.
“People moving into the service were required to have a negative test for COVID-19 before admission and self-isolate for 14 days.” from the report
Cleaning and laundry
The home had a dedicated housekeeping team, revised cleaning schedules and separate laundry arrangements for each resident.
“Everyone living in the service had their laundry done individually; there was no mixing of clothing or bedding.” from the report
Infection controls
Inspectors were assured that the home had arrangements covering protective equipment, testing, hygiene, social distancing and managing possible outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 26 August 2020?
- 02How do you currently arrange visits, and what rules apply to visitors entering the home?
- 03What testing and isolation arrangements are used when someone moves into the home?
- 04How is residents' laundry kept separate, and how often are cleaning arrangements reviewed?
- 05What wider information can you provide about care quality, staffing and management, as these areas were not assessed in this inspection?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 19 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, although activities were not always meaningful for everyone.
This was an unannounced inspection on 6 December 2018. Inspectors spoke with people living at the home, staff, relatives and a healthcare professional. They also observed care and checked care plans, medicines, recruitment records and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable risk assessments and good infection control. People were supported with their health, food, drink, rights and independence.
People were treated with kindness and respect. Care was personalised, rooms could be made homely, and the home had dementia-friendly areas. The manager was described as approachable, and checks were used to find and resolve problems.
The home was still rated Good, as it had been at the previous inspection. The report says there was no evidence of serious risks or concerns and uses a shorter format because the overall rating had not changed.
Kind and respectful care
Staff spent time talking with people, reassured those who were anxious and supported privacy, dignity and independence.
“People were treated with kindness and respect, and the registered manager and staff were knowledgeable about people's needs.” from the report
Personalised support
Care plans reflected people's preferences and interests. Rooms and parts of the home were adapted to help people feel at home and support people living with dementia.
“People received personalised care and were able to personalise their rooms.” from the report
Good oversight
The manager was approachable and quality checks covered areas such as medicines, infection control, care plans and safeguarding. Problems found through audits had been addressed.
“A robust quality assurance framework identified where areas required improvement.” from the report
Activities were not always meaningful
minorFeedback about activities was mixed. One relative said the home needed more activities based on people's hobbies and previous jobs, particularly more one-to-one or small-group activities.
“There needs to be more one to one or small group activities. There are not always meaningful activities.” from the report
- 01How will you make sure activities are based on my relative's hobbies, previous work and interests?
- 02What one-to-one or small-group activities are currently available?
- 03How will you keep us informed about changes in my relative's health, care plan or needs?
- 04How are medicines, risks and care plans checked and updated for each person?
- 05How will the new manager continue to act on feedback from people, relatives and staff?
This was an unannounced inspection covering the home and care provided across all five CQC questions, including observations, interviews and checks of records. This explanation was written from the published report of 22 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glendale
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
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Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
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