CQC report explained · a nursing home
What the CQC found at Glen Arun Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2023
Rated Good; inspectors found safe care and strong management, while some areas were being refurbished and building work was under way.
This was an unannounced inspection on 11 July 2023. One inspector spoke with people living at the home, relatives, staff and managers. They also checked care and medicines records, recruitment and training files, staffing rotas, audits and other management records.
The home was rated Good overall. Inspectors found that risks were assessed and reviewed, medicines were stored and given safely, and there were enough staff. They also found safe recruitment, suitable infection control and staff who understood how to protect people from harm.
The home was rated Good for Safe and Well-led. Effective, Caring and Responsive were not inspected during this visit, so those ratings were carried forward from the previous inspection. The overall rating remained Good, the same as the rating published on 31 May 2018.
Risk and medicines
Risks were reviewed and care guidance was available for people with specific needs, including choking risks. Inspectors found that medicines were stored and administered safely.
“We saw risks to people were assessed and regularly updated.” from the report
Staffing and recruitment
People and relatives were positive about staffing levels. Recruitment checks included references, background checks and checks that nurses were properly registered.
“People and their relatives told us they were happy with the staffing numbers; they said people's care needs were being met.” from the report
Management checks
Managers used audits covering medicines, infection control, care plans and health and safety. The results were reviewed to identify trends and improvements.
“The registered manager and the provider undertook a range of quality assurance audits to ensure a good level of quality was maintained.” from the report
Open culture
People and staff described the home as caring and relaxed. Staff said they could raise questions or concerns with management.
“People spoke of a "relaxed" and "caring" atmosphere.” from the report
Building work
minorRefurbishment and extension work were taking place during the inspection. Some accommodation was not being used, so ask how the work affects residents, privacy and everyday activities.
“Areas of the service were being refurbished and modernised which meant some of the accommodation was not being used.” from the report
- 01Which parts of the home are currently affected by the refurbishment and extension work?
- 02How will building work affect residents' rooms, privacy, noise levels and activities?
- 03How do you check that risk assessments and care guidance remain up to date when people's needs change?
- 04How do you monitor medicines and deal with any missed or refused doses?
- 05What recent feedback have residents and relatives given about the home's care, activities and responsiveness?
This was a focused inspection of Safe and Well-led; Effective, Caring and Responsive were not inspected and their ratings were carried forward from the previous inspection. This explanation was written from the published report of 8 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection control and safety arrangements at Glen Arun Care Home.
This was an announced, targeted inspection on 24 March 2021. It looked at infection prevention and control because of the coronavirus outbreak.
Inspectors found suitable COVID-19 testing, including testing for visitors. Visitors were booked in advance, screened for symptoms, checked for temperature and given personal protective equipment.
Staff followed infection control policies and had training and checks on handwashing and using protective equipment. The home was clean and tidy, and risk assessments had been completed.
The home was inspected but not rated. This report does not give an overall rating or ratings for the other four areas of care.
Visitor safety
Visitors were booked in staggered times, screened for symptoms and given protective equipment. The home also used lateral flow testing for visitors.
“There was a safe system in place for people's visitors, which included a booking system to stagger visitors and visiting times to minimise visitor numbers.” from the report
Infection control
Staff understood and followed infection control procedures. They had training and regular checks on handwashing and using protective equipment.
“Staff had completed IPC training which included the safe use of PPE. Staff had regular competency checks for effective handwashing and the donning and doffing of PPE.” from the report
Clean environment
The home was clean and tidy. Frequently touched surfaces were disinfected regularly and communal areas were arranged to support social distancing.
“The service was clean and tidy. Cleaning tasks were consistently completed.” from the report
Safety assessments
Risk assessments had been completed for people living at the home and for staff.
“Risk assessments for people living at the service and staff had been completed to promote their safety.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current arrangements for visitor booking, symptom screening and testing?
- 02How do you check that staff still use PPE and follow handwashing procedures correctly?
- 03How often are cleaning tasks and frequently touched surfaces checked?
- 04How are risk assessments updated when a person's needs or infection risks change?
- 05When was the home's last full inspection covering caring, responsive and well-led care?
This was a targeted inspection of infection prevention and control under Safe; the other four areas and the overall service were not rated. This explanation was written from the published report of 23 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glen Arun Care Home
5 rated inspections over 8 years: the service has improved, from Requires improvement to Good.
- September 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021Inspected but not ratedSafe: Inspected but not rated
- June 2018Goodup from Requires improvementSafe: GoodWell-led: Good
- February 2017Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2015Goodup from Requires improvementSafe: GoodEffective: Good
- April 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.