CQC report explained · a residential care home
What the CQC found at Glebe House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Staff understood people's risks and mental health needs, medicines were managed safely, and staff followed infection prevention practices.
- Effective?
- Good
- This area was not inspected during this visit. The previous rating was used when calculating the overall rating.
- Caring?
- Good
- This area was not inspected during this visit. The previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This area was not inspected during this visit. The previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found an open culture, supportive management and robust checks on care quality. People and staff were involved in the running of the home.
What inspectors found, December 2023
Glebe House is rated Good; inspectors found safe, well-managed care, but this visit did not review all five areas.
Inspectors made an unannounced focused visit on 23 November 2023. They spoke with five people living at the home, a relative, a visitor, managers and staff. They also reviewed care records, medicine records and management checks.
The home was rated Good for Safe and Well-led. People told inspectors they felt safe. Staff understood people's mental health needs, risks were assessed, medicines were managed safely and infection control practices were followed.
Inspectors found a caring and open culture, with support for people's independence, religious beliefs and daily living skills. Managers used audits, meetings and incident reviews to identify improvements.
This was not a full inspection. The ratings for Effective, Caring and Responsive were not reviewed and were carried forward from the previous comprehensive inspection, which was rated Good in 2018.
Good safety arrangements
Risks were assessed and staff knew how to support people when their mental health changed. The home also reviewed incidents and shared learning with staff.
“Where people had dips in their mental health there was information in their care plans to show what the triggers could be” from the report
Medicines managed safely
Inspectors found that medicines were administered safely. Staff followed professional advice for a person who had difficulty swallowing.
“Medicines were managed safely and staff followed safe practice when administering medicines.” from the report
Support for independence
The home supported people to build daily living skills and work towards more independent lives. A rehabilitation area and rehabilitation coordinators supported these goals.
“The service had a rehabilitation area which was set up to help people improve their daily living skills.” from the report
Strong management checks
The manager used audits to look for patterns in accidents and incidents and made changes when needed. Staff said they felt supported and could raise issues.
“The registered manager undertook robust auditing processes in all aspects of people's care.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you recognise and respond if my relative's mental health changes, including their known triggers?
- 02What support could my relative receive to build daily living skills and work towards greater independence?
- 03How do you make sure learning from incidents or safeguarding events is put into practice?
- 04How are the building and shared areas maintained so they can be cleaned effectively?
- 05How will you keep me informed if concerns or changes in my relative's care are identified?
This was a focused inspection of Safe and Well-led only; the ratings for Effective, Caring and Responsive were carried over from the previous comprehensive inspection in 2018. This explanation was written from the published report of 21 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Glebe House was rated Good in all five areas; inspectors found safe, kind and personalised care with no serious risks or concerns.
Inspectors made an unannounced, comprehensive visit on 7 November 2018. They spoke with eight people living in the home, staff, a relative and a visiting health professional. They also observed care, checked three care plans and watched medicines being given.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, clean surroundings and suitable recruitment checks. People were supported with food, health appointments, choices, privacy, activities and their personal goals.
The home had also been rated Good at the previous inspection on 20 May 2016. Inspectors said the rating remained supported and found no evidence of serious risks or concerns.
Safe staffing and medicines
Inspectors found enough staff to provide support when needed. Medicines were given safely, and people were supported to understand or manage their medicines where appropriate.
“We saw a member of staff administering medicines and they followed good practice guidance and safe procedures.” from the report
Positive relationships
Staff knew what mattered to people and how to reduce anxiety. Inspectors saw friendly interactions and support that respected privacy, dignity and independence.
“Relationships between staff and people were friendly and positive.” from the report
Personalised care
People helped plan and review their care. Staff supported individual goals, including moving towards independent living and taking part in chosen interests.
“People received personalised care that was responsive to their needs.” from the report
Good oversight
The registered manager was visible and available. The home used audits, meetings and surveys to identify improvements and respond to people's views.
“Audits had been effective and were used to improve the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to become more independent with medicines or other daily tasks?
- 02How would you recognise and respond if my relative became anxious or distressed?
- 03How are care plans reviewed with residents and their families when needs or preferences change?
- 04What activities and community opportunities would be suitable for my relative?
- 05How would you support my relative to access health professionals when needed?
This was an unannounced comprehensive inspection covering all five key questions, and the ratings in all five areas were Good. This explanation was written from the published report of 27 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glebe House
3 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Goodstayed GoodSafe: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 30 January 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.