CQC report explained · a residential care home
What the CQC found at Glebe Cottage
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People and relatives said they felt safe. Inspectors found suitable safeguarding training, risk assessments, staffing, recruitment checks, medicines records and safety checks.
- Effective?
- Good
- People's needs were assessed before stays, and staff had the skills and training to support them. People were involved in choices about meals and daily routines, and staff followed the Mental Capacity Act.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. Care plans recorded people's preferences, and staff encouraged independence.
- Responsive?
- Good
- Support plans were regularly reviewed and reflected changes in people's needs and choices. People were supported to take part in activities they enjoyed and could raise concerns or complaints.
- Well-led?
- Good
- The home had a positive, person-centred culture and systems for checking quality and safety. People and relatives were asked for feedback after each stay.
What inspectors found, August 2018
Rated Good; inspectors found safe, caring and personalised support, with some communal areas still needing refurbishment.
This was an announced comprehensive inspection on 5 and 6 July 2018. The inspector spoke with people using the service, relatives and staff, and reviewed care records, recruitment files, medicines, training, complaints and quality checks.
The home provides supported weekend breaks and short stays for people with learning disabilities and complex needs. Inspectors found that people felt safe, received their medicines as prescribed, and were supported by trained staff who knew their needs and preferences.
People were involved in decisions about their care, meals, routines and activities. Staff treated people with kindness and respect, supported independence, and worked with relatives and other professionals.
The overall rating was Good, with Good ratings in all five areas: Safe, Effective, Caring, Responsive and Well-led. The rating was unchanged from the previous inspection on 21 January 2016. Some communal areas needed refurbishment, and the provider was told to complete this in a timely way.
Personal choice
People were supported to make decisions about their care, routines, meals and activities. Staff aimed to give people control and use the least restrictive approach.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the polices and systems in the service supported this practice.” from the report
Kind and respectful care
Inspectors found caring relationships. Staff understood people's likes, dislikes, routines and support needs, and respected their privacy and dignity.
“The culture of the service was caring, person centred and inclusive.” from the report
Safe medicines support
Medicines records were complete and showed that people received their prescribed medicines at the right time.
“The medicines administration records were fully completed, providing evidence that people received their medicines at the prescribed time.” from the report
Activities and independence
People chose activities that matched their interests, including outings and hobbies. Staff encouraged people to maintain and develop their independence.
“Activities were chosen on an individual basis and people were supported by staff to take part in the activities they enjoyed.” from the report
Quality monitoring
The home carried out regular checks covering areas such as the environment, health and safety, infection control and care records.
“These included audits on the environment, health and safety, infection control and care records.” from the report
Communal areas needed refurbishment
needs fixingSome shared areas needed redecoration and refurbishment. Work had started, but inspectors said the remaining work should be completed in a timely way.
“The provider needs to ensure that the refurbishment of communal areas is completed in a timely manner.” from the report
- 01Which communal areas still needed refurbishment after the inspection, and has all the planned work now been completed?
- 02How will you learn about my relative's routines, communication, food preferences and support needs before their first stay?
- 03How will my relative be involved in choosing meals, activities and their daily routine?
- 04Which staff members would support my relative, and how do you provide familiar staff when this is important to them?
- 05How will you manage my relative's medicines, risks and contact with health professionals during a stay?
This was an announced comprehensive inspection of the home, covering the premises and care provided, with all five ratings reviewed. This explanation was written from the published report of 15 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glebe Cottage
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Registered with the Care Quality Commission on 23 August 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.