CQC report explained · a nursing home
What the CQC found at Glastonbury Court
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that infection risks, visiting, PPE, testing, cleaning and admissions were being managed safely. The provider also had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Outstanding
- This area was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and measures to manage COVID-19 staffing pressures.
This was an announced, targeted inspection on 10 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
The home was clean and fresh smelling. Staff had personal protective equipment, regular cleaning schedules and access to COVID-19 testing. Inspectors were assured that infection risks were being managed safely.
People were supported to keep in touch with family and friends. The home supported essential care givers and followed the vaccination rules in force at the time.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for all five areas of care.
Clean environment
Inspectors found the home clean and fresh smelling. Regular cleaning included areas that people touched frequently.
“The service was clean and fresh smelling throughout.” from the report
Infection control
The home used PPE, testing, screening and infection control checks to reduce the risk of infections spreading.
“There was a system of regular COVID 19 testing for people who used the service, staff and visitors.” from the report
Family contact
People were supported to keep regular contact with friends and relatives. Essential care givers were supported to promote people's wellbeing.
“People living in the service were enabled to maintain regular contact with friends and family.” from the report
Pandemic procedures
The home had procedures and infection control champions to support safe practice during the pandemic.
“The service had comprehensive polices and procedures in place to manage the risks associated with the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How did COVID-19-related staffing pressures affect people's care during the period covered by the report?
- 02Are PPE supplies, staff testing and visitor screening still being checked in the same way?
- 03How are visits and essential care giver arrangements currently organised?
- 04How often are frequently touched areas cleaned, and how is this checked?
- 05When was the home's infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated overall and the other areas were not assessed. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Outstanding; inspectors found highly personalised care, strong activities and exceptional leadership, with safety, effectiveness and kindness rated Good.
This was an unannounced inspection on 19 November 2019. Inspectors observed care, spoke with people, relatives, staff and professionals, and checked care, medicines, recruitment and management records.
The home provided personal and nursing care for up to 60 people, with 55 people living there at the time. Inspectors found that care was tailored to people's needs and preferences. People were treated with dignity and supported to stay involved in their care.
Activities were varied and meaningful, including gardening, music, outings and links with local groups. Inspectors also found particularly strong end of life care and support for families.
The overall rating was Outstanding. Safe, Effective and Caring were rated Good. Responsive and Well-led were rated Outstanding. This means inspectors found exceptional practice in meeting people's individual needs and in the way the home was led, while the other areas met the CQC standard for good care.
Personalised care
Care was adapted to people's needs, preferences and changing conditions. People and relatives were involved in planning and reviewing support.
“People were provided with tailored care and support which promoted excellent outcomes for them in line with their specific needs and individual preferences.” from the report
Meaningful activities
People could continue hobbies and take part in varied activities inside and outside the home. Staff also made sure people cared for in bed had meaningful engagement.
“People benefitted from a wide range of stimulating social and recreational activities that enhanced their physical and emotional wellbeing.” from the report
End of life support
Staff provided individualised end of life care and involved people and families in advance decisions where appropriate. A private suite also allowed relatives to stay close to their loved one.
“When people were nearing the end of their lives, the staff team provided holistic end of life care that respected the individual needs and wishes of the person and their families.” from the report
Strong leadership
The management team had embedded quality checks and encouraged staff to develop their skills. Inspectors found a person-centred culture and strong oversight.
“There was an inclusive and transparent culture in the home that enabled learning from events and supported reflective practice.” from the report
Safe medicines and staffing
Inspectors found medicines were given safely and as prescribed. There were enough staff with the right skills and experience, and recruitment checks were completed.
“There were enough staff with the right skills and experience to meet the individual needs of the people who lived in the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you tailor care as my relative's dementia, physical needs or long-term condition changes?
- 02Which activities would match my relative's hobbies and interests, and how would you support them if they were cared for in bed?
- 03How would you involve our family in advance decisions and end of life planning?
- 04How do you make sure medicines are given safely, including medicines prescribed to be taken when needed?
- 05How are staffing levels and staff skills checked for each of the three dementia suites?
This was an unannounced comprehensive inspection covering all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 11 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Glastonbury Court
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Outstandingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- May 2017GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016
Registered with the Care Quality Commission on 8 January 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.