What the CQC found at Gilling Reane Care Home

Medicines were administered as prescribed. Staff were trained and controlled drugs were managed according to guidance.

“The registered and deputy manager and senior staff followed safe processes to ensure people's medicines were managed safely.” from the report

Inspectors found enough staff to support people appropriately, supported by their observations and the rotas.

“There were enough staff employed. Our observations at inspection and staffing rotas supported this.” from the report

People and relatives reported that people felt safe. Staff understood safeguarding procedures and knew how to report concerns.

“People felt safe. One person said, "We are checked on regularly and I feel very safe here.” from the report

People, relatives and staff said the managers were available and supportive. The home also received positive feedback from external professionals.

“People, their relatives and staff told us the registered and deputy managers were visible, approachable and supportive.” from the report

Some checks with previous health and social care employers had not been completed. This created a risk that unsuitable staff could be employed.

“Safe recruitment procedures were not always followed. On occasions, checks into an applicant's background had not been thorough enough.” from the report

The home did not use safe processes when concerns were raised about a staff member's fitness to work with vulnerable people.

“Processes which should have been used when concerns were identified about staff members' fitness to carry out their roles were unsafe.” from the report

The provider's audits and checks did not identify the employment problems. Leaders did not fully understand the risks or the relevant requirements.

“Although the registered provider's representatives were involved in audits and checks related to the running of the service, these had not been effective in establishing the breach of regulation seen in the 'safe' section of this report.” from the report

Most fire safety improvements had been prioritised, but some relatively minor items remained outstanding at the inspection.

“However, some relatively minor areas were outstanding. The fire service were aware of these remaining items.” from the report