CQC report explained · a residential care home
What the CQC found at Ghyllside
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe recruitment, enough staff, suitable risk assessments and safe medicine systems. Staff understood safeguarding procedures and building safety checks were completed.
- Effective?
- Good
- Staff had relevant training, supervision and appraisals. People had access to healthcare professionals, support with food and drink, and care that followed mental capacity principles.
- Caring?
- Good
- People described staff as kind, attentive and easy to talk to. Inspectors saw respectful interactions and found that privacy, dignity and independence were supported.
- Responsive?
- Good
- Care records were detailed, clear and reviewed monthly. People received support based on their preferences, including community access, education, employment, cooking and other activities.
- Well-led?
- Good
- The registered manager was described as approachable and supportive. Audits, meetings and feedback systems were used to monitor care and make improvements.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
Inspectors visited on 4 October 2018. The inspection was announced and included speaking with both people living at the home, staff and the registered manager. They looked at the building, care records, medicine records, staff recruitment files and management records.
The home supported up to four people with mental health needs who no longer needed hospital care. There were two people living there during the inspection. Inspectors found enough suitably recruited staff, safe medicine management, detailed care plans and appropriate risk assessments.
People said staff were helpful, attentive and caring. Inspectors saw kind and respectful interactions. People were supported to make choices, stay independent, access the community, take part in activities and maintain relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the provider changed in October 2016. The report does not identify any breached regulations or enforcement action.
Kind and respectful staff
People spoke positively about staff, and inspectors saw staff being patient, attentive and compassionate. Staff knew people's personalities, routines and preferences well.
“From our observations staff were kind, attentive and patient with people.” from the report
Safe staffing and recruitment
The home had enough staff to meet people's needs and keep the home clean. Recruitment checks, including references and DBS checks, were completed before staff started.
“We found there were sufficient staff to meet people's needs.” from the report
Personalised care and independence
Care plans included people's likes, dislikes, goals and triggers. Staff supported people to make choices, build skills and live as independently as possible.
“People were supported to be as independent as they wanted.” from the report
Good management and oversight
The manager was seen as approachable and supportive. Regular audits and meetings helped the home review care, listen to people and act on improvements.
“Effective quality assurance systems were in place to assess, monitor and improve the quality of the service.” from the report
Activities and community access
People were supported to access the community, education and employment, as well as activities such as art, cooking and household tasks.
“People were also actively supported and encouraged by staff to access education and employment.” from the report
End-of-life wishes not recorded
minorInspectors did not see records about people's wishes at the end of life. The manager said this was because most people were younger adults and that records would be discussed if the need arose.
“Although we did not see care records in place about people's wishes at the end of their life” from the report
- 01How would you record and review my relative's wishes about end-of-life care if their needs changed?
- 02How many staff would be on duty for my relative, and how would staffing increase if their needs changed?
- 03What activities, education, employment or community opportunities would be available for my relative?
- 04How are low-level concerns recorded, investigated and used to improve care?
- 05How often would my relative and family be invited to discuss care plans and give feedback?
This was an announced inspection covering all five CQC questions and the overall rating; it was the first inspection since the provider changed in October 2016. This explanation was written from the published report of 2 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ghyllside
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 7 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
99 live-in carers within about an hour of Bradford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.