What the CQC found at George Edward Smart Homes

The home was clean and well maintained, with large outdoor areas. Inspectors were assured that infection prevention measures and protective equipment were being used effectively.

“The home was well maintained, clean with access to large outside garden and seating areas.” from the report

People and relatives said they were supported by regular staff they knew. Staff had appropriate training and understood people's needs.

“People and their relatives told us they received their care and support from regular staff who they knew.” from the report

Inspectors found staff understood how to recognise and report abuse. Fire risks were managed, with drills and evacuations recorded.

“Risks relating to fire were well managed. Fire drills and evacuations were completed and recorded to ensure safe evacuation of the premises if required.” from the report

Risk assessments and support plans were not always completed or reviewed. This meant staff might not have the current information needed to prevent avoidable harm.

“Risk assessments and associated support plans used by staff as a point of reference were not always up to date or completed which put people at risk of otherwise avoidable harm.” from the report

Some medicines risk assessments were out of date, and instructions for medicines taken as needed were not always available. Overall responsibility for medicines management was spread across several staff.

“Protocols were not always available to ensure staff safely administered and recorded medicines prescribed to be taken 'as required'.” from the report

There was no clear plan to make urgent improvements to records and risk management. Quality checks had not identified or corrected all the problems.

“There was no management oversight or plan to ensure the recording of new information and the transfer of written files resulted in up-to-date records for people.” from the report