CQC report explained · a residential care home
What the CQC found at Genesis Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, staffing, medicines and infection control were managed safely, and people were supported to access the community with suitable risk assessments.
- Effective?
- Good
- Staff were trained and supported, and people's health, nutrition and communication needs were assessed and met. The home followed the principles of the Mental Capacity Act and had required DoLS authorisations in place.
- Caring?
- Good
- People and a relative described staff as caring, respectful and supportive. Inspectors saw people being involved in their care, with their privacy, dignity, choices and independence respected.
- Responsive?
- Good
- Care was personalised to people's needs, routines and preferences. People could choose activities, access the community, maintain relationships and spend time alone if they wished.
- Well-led?
- Good
- The home had an open, person-centred culture, with meetings and surveys for people and staff. Quality checks were in place, but records of actions taken after incidents needed greater detail.
What inspectors found, February 2023
Genesis Residential Home is Rated Good; inspectors found safe, kind and personalised care, with minor gaps in recording actions after incidents.
This was the first inspection since the current provider's registration. Inspectors visited on 15 January 2023, spoke with five people, a relative, two care staff and the registered manager, and checked care records, medicines records and other documents.
All five areas were rated Good. Inspectors found enough trained staff, safe medicines practices, good infection control and systems to protect people from abuse and avoidable harm. People were supported to stay independent and make choices.
People described staff as caring and respectful. Inspectors found that care was personalised, people's health needs were supported and people could take part in activities or spend time privately. The home was viewed as well-led, although records of actions after incidents needed more detail.
Safe support
Inspectors found that people were protected from abuse and avoidable harm. Staff understood safeguarding and individual risks, while risk assessments also supported independence.
“People living at the service were supported safely. Their independence was encouraged and risk assessments in place to support this.” from the report
Kind and respectful staff
People and a relative spoke positively about staff. Inspectors also observed warm and respectful interactions.
“People told us staff were caring and respectful when providing care.” from the report
Personalised care
Staff knew people's needs, routines, likes and dislikes. Care was adjusted when people's health or abilities changed.
“People received person centred care from staff who had good knowledge of their needs.” from the report
Choice and independence
People were supported to make decisions about daily life, manage activities such as laundry or cooking, and access the community when they wished.
“Another person told us they had choice and control over their daily life and staff were led by them.” from the report
Positive leadership
People and staff found the manager approachable and felt able to give their views. The home used meetings, surveys and quality checks to improve care.
“People and staff told us they found the registered manager approachable and supportive.” from the report
Incident records needed more detail
minorInspectors found that actions taken after incidents were not always recorded clearly on the monthly accident and incident audit. The provider said this would be addressed.
“However although incidents and accidents were highlighted, actions undertaken would have benefited from greater detail.” from the report
- 01How do you now record and review actions taken after accidents and incidents?
- 02How would you support my relative to maintain independence while managing their individual risks?
- 03How would staff support my relative's mental health needs and any changes in their capacity to make decisions?
- 04How are care plans updated when a person's health, routines or support needs change?
- 05What activities and community visits could my relative choose, and how would you support their communication needs?
This was the first inspection under the current registration and covered all five key questions, including infection prevention and control as part of Safe; the previous provider's rating was Good in 2019. This explanation was written from the published report of 25 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Genesis Residential Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2020
Registered with the Care Quality Commission on 16 September 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.