CQC report explained · a residential care home
What the CQC found at Froome Bank
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm, there were enough staff and medicines were checked. Staff had recruitment checks, training and competency checks before giving medicines.
- Effective?
- Good
- Staff assessed people's needs before they moved in and had training to support them. People could choose their food and drink and were supported to access health professionals.
- Caring?
- Good
- People described staff as kind, friendly and supportive. Staff respected people's privacy, dignity, independence and day-to-day choices.
- Responsive?
- Good
- Care plans included people's histories, preferences and needs and were regularly reviewed. Some people wanted more support with activities, and the manager said this was being reviewed.
- Well-led?
- Good
- People, relatives and staff felt listened to. The manager and provider used checks, meetings and feedback to monitor care and make improvements.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with activities still being reviewed.
This was an unannounced comprehensive inspection on 23 November 2018. One inspector and an Expert by Experience spoke with people living at the home, relatives and staff. They observed care, reviewed two people's care records, checked medicines and examined records about how the home was run.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training and support from health professionals. People were treated with kindness and their privacy, dignity and choices were respected.
Care plans reflected people's histories, preferences and changing needs. People could choose their food, routines and activities, and relatives were involved. Two people said they sometimes wanted more support with activities, so the manager was reviewing the amount and range available.
The report says the home accommodates up to eight people but also says 18 people were living there on the inspection day. This appears inconsistent in the report and should be clarified directly with the home.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were given safely, with training and competency checks in place.
“Staff were not allowed to administer medicines until they had the training they needed to do this safely, and their competency had been checked.” from the report
Kind and respectful care
People spoke positively about staff and said they were kind and supportive. Staff respected people's privacy, dignity and independence.
“People's rights to dignity, privacy and independence were respected by staff.” from the report
Personal choice
People were involved in decisions about their food, clothing, routines and care. Staff used different communication methods to help people make choices.
“People made their own decisions about what they wanted to wear and what time they wished to get up.” from the report
Active management
The manager checked people's experience and the quality of care. Feedback had led to changes, including improvements to meals and the environment.
“The registered manager checked the quality of care provided and people's experience of living at the home by chatting to them, and checking and acting on their responses to surveys on the care they received.” from the report
Activities needed review
needs fixingTwo people said they sometimes wanted more support to do things they enjoyed. The manager said the amount and range of activities were being reviewed.
“Two people told us there were occasions where they would like more support to do things they enjoyed.” from the report
- 01What changes were made after the review of activities, and how do you support people who want to do more?
- 02The report says the home accommodates up to eight people but that 18 people were living there. Which figure is correct, and what is the home's registered capacity?
- 03How are medicines checked now, and how often are staff's medicine competencies reassessed?
- 04How are people's changing preferences and care needs recorded and shared with all staff?
- 05How can residents and relatives raise concerns or suggest further improvements?
This was an unannounced comprehensive inspection covering all five CQC questions; the report states the home accommodates up to eight people but also reports 18 people living there on the inspection day. This explanation was written from the published report of 8 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Froome Bank
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.