CQC report explained · a residential care home
What the CQC found at Fritham Lodge
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found sufficient staffing, suitable recruitment checks, safe medicines systems and arrangements to manage individual risks.
- Effective?
- Good
- Care was based on detailed assessments and staff received training and supervision. People were supported with food, healthcare, consent and decisions under the Mental Capacity Act.
- Caring?
- Outstanding
- Staff had very caring and trusting relationships with people. People were involved in staff training, service decisions and their own support and recovery planning.
- Responsive?
- Outstanding
- Support was tailored to people's needs, choices and goals. Inspectors found very positive outcomes, a wide range of activities and complaints handled professionally.
- Well-led?
- Good
- The home had an open atmosphere and systems to monitor quality and make improvements. People, families, staff and professionals were consulted.
What inspectors found, August 2018
Rated Outstanding overall; inspectors found exceptionally caring, responsive support, with safe, effective and well-led care.
Inspectors visited on 16 and 22 May 2018 without announcing the visits. They spoke with people living at the home, staff and visiting health and social care professionals. They also examined care plans, medicines records, staff records, audits and other documents.
The home supported 12 younger adults with mental health conditions or learning disabilities. Inspectors found enough suitable staff, safe medicines arrangements, detailed assessments and good links with health services.
Inspectors rated caring and responsive support Outstanding. People had trusting relationships with staff, were involved in decisions about their support and were offered activities linked to their interests, recovery and independence.
The overall rating was Outstanding. Safe, effective and well-led were rated Good. This was the first inspection since the current provider registered the home in October 2016.
Caring relationships
People had trusting relationships with staff who knew their backgrounds, preferences and needs. Staff were described as willing to do extra things that mattered to people.
“Care workers had developed extremely caring and trusting relationships with the people they supported.” from the report
Choice and independence
People were supported to make choices, take part in decisions and build daily living skills. The home helped some people prepare to move to more independent accommodation.
“Staff had developed innovative approaches to make sure people's independence and dignity were respected.” from the report
Activities and recovery
People could take part in activities, courses, volunteering and trips based on their interests and goals. Inspectors found examples of improved confidence, health and community involvement.
“The service promoted people's recovery through a very wide range of tailored leisure activities and learning.” from the report
Safety and medicines
Inspectors found detailed risk assessments, enough staff, suitable recruitment checks and safe systems for storing and giving medicines.
“The provider had a system to make sure people's medicines were ordered, stored, and administered safely, as prescribed and according to their preferences.” from the report
Listening and improvement
People, families, staff and professionals could give feedback. The home used audits, meetings and complaints to identify and make improvements.
“There was a focus on continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage the specific risks connected with my relative's mental health, physical health, activities and time in the community?
- 02What staffing level would my relative have, and how would this be changed if their needs or circumstances changed?
- 03How would you support my relative to build independence, including daily living skills and possible moves to more independent accommodation?
- 04How would my relative be involved in their support plan, monthly reviews, activities and decisions about the home?
- 05How would you support contact with family, healthcare services, education, volunteering or other activities that matter to my relative?
This was an unannounced inspection of the premises and care provided, covering all five quality questions and the overall rating. This explanation was written from the published report of 11 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fritham Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2018Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- October 2016
Registered with the Care Quality Commission on 10 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Southampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 39 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.