CQC report explained · a nursing home
What the CQC found at Frindsbury Hall Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, August 2018
Frindsbury Hall Care Home was rated Good; inspectors found safe, caring and well-organised care, with a minor records improvement already addressed.
The inspection was unannounced and looked at the home, the care provided and all five CQC questions. Inspectors spoke with 24 people, 10 relatives, staff and other professionals. They also checked care plans, medicines, recruitment, training, complaints, accidents and quality checks.
The home remained Good in every area: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they felt safe, treated with dignity and supported by staff who knew them well. Inspectors found enough staff, safe medicines systems, suitable training and detailed care plans.
The home provided activities, supported people's faith and had strong arrangements for end of life care. An audit had identified that body maps needed to be recorded more consistently, and later checks showed this had been put right. The report found no serious risks or concerns.
Safe staffing and medicines
Inspectors found staffing was planned around people's needs, with shortfalls covered by existing staff. A new electronic medicines system helped staff give and audit medicines safely.
“Medicines were managed safely using an electronic system which advised staff of the correct time when medicines could be given” from the report
Kind and respectful care
Staff knew people well and supported their dignity, communication and independence. People and relatives consistently described staff as caring and friendly.
“People were treated with kindness, respect and compassion.” from the report
Individual care
Care plans included people's histories, preferences, health needs and support at night. Staff were able to explain how to follow this guidance.
“Care plans covered all aspects of people's care and support needs.” from the report
End of life support
The home had accredited end of life arrangements and a dedicated role focused on listening to people and families about their wishes. Inspectors found this had a positive effect on people and relatives.
“The service had maintained its accreditation with the Gold Standards framework, a coordinated approach to end of life care.” from the report
Activities and community links
People could join activities such as coffee mornings, card games and movie nights. The home also welcomed older people from a local day centre for regular afternoon teas.
“A range of activities were available which included coffee mornings, card games, movie nights and one to one chats” from the report
Body map records
minorAn audit found that body maps were not always being recorded as required each month. Later audits showed the home had adopted the improved practice.
“The regional manager's service audit in January 2018 highlighted that improvements were needed in the recording of body maps.” from the report
- 01How do you now make sure monthly body maps are completed and checked?
- 02How do you decide how many nurses and care staff are needed for each shift?
- 03How are relatives involved in reviewing and updating a person's care plan?
- 04How does the electronic medicines system record missed, late or refused medicines?
- 05How would you support my relative's wishes if they needed end of life care?
This was an unannounced inspection covering all five questions and the whole home; the report gives two different inspection date ranges. This explanation was written from the published report of 18 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Frindsbury Hall Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 1 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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91 live-in carers within about an hour of Medway
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 10 years' experience on average.
“Usha rapidly became 'one of the family' and is sorely missed.”
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.