CQC report explained · a residential care home
What the CQC found at Franklin House Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Franklin House: targeted infection control inspection found good practice, but the service was inspected and not rated.
Inspectors visited the home on 19 February 2021. This was an announced, targeted inspection during the coronavirus pandemic. It looked at infection prevention and control measures.
Inspectors found the home clean and well maintained. They found visitor screening, suitable protective equipment, staff training, regular COVID-19 testing and vaccination arrangements. The home had also managed a recent COVID-19 outbreak.
The home was inspected but not rated. This report gives findings about infection control only. It does not provide ratings for the other areas of care.
Clean surroundings
The home was clean and well maintained. Communal areas had recently been refurbished and provided pleasant places for people to spend time.
“The home was clean and well-maintained. The communal areas had recently been refurbished and provided pleasant spaces for people to spend time in.” from the report
Visitor infection checks
Visitors were screened using a health questionnaire, temperature checks and a lateral flow COVID-19 test.
“This included completion of a health questionnaire, temperature checking and completion of a lateral flow COVID-19 test.” from the report
Protective equipment and testing
Staff had infection control training, PPE was available and used correctly, and people and staff were regularly tested.
“There was plenty of PPE available throughout the home and we observed staff wearing it correctly.” from the report
Keeping families in touch
Staff supported people to contact family and friends through phone calls, video calls, social media and some window visits.
“Staff helped people to stay in touch with family and friends through phone and video calls and through social media.” from the report
Outbreak management
Inspectors found that the home had coped well with a recent COVID-19 outbreak.
“The service had coped well with a recent outbreak of COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are visitors currently screened and tested before entering the home?
- 03How are residents supported to keep in touch with family and friends?
- 04What was the most recent inspection covering caring, responsiveness and management?
- 05How does the home manage a new infection outbreak or a new admission?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 5 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Franklin House Limited was rated Good; inspectors found safe, kind and responsive care, with only minor issues identified.
This was an unannounced inspection on 19 and 20 December 2018. Inspectors spoke with people living at the home, relatives, staff, the manager and an owner. They observed care and lunch, looked around the building, and checked care records, medicines, staff files, training records and safety checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, clean and well-maintained premises, suitable care plans and kind, respectful interactions.
The home had been sold since the previous inspection in June 2016. This was the first inspection under the new ownership. It kept its previous overall rating of Good.
Clean and maintained home
The building and communal areas were clean, secure and well maintained. Infection control measures and safety checks were in place.
“The home was well maintained, clean and free from any unpleasant odours.” from the report
Kind and respectful staff
Staff treated people with patience and respect. Inspectors saw staff supporting privacy, dignity, comfort and independence.
“Staff were respectful in their approach and treated people with dignity.” from the report
Personalised care records
Care plans covered important needs such as mobility, personal care and nutrition. They were reviewed and updated when support needs changed.
“Care plans contained information on a range of aspects of people's support needs, including mobility, personal care and nutrition.” from the report
Regular quality checks
The home used audits and checks to monitor care, medicines, accidents, records, health and safety. Inspectors found that identified issues were addressed promptly.
“Audits and checks of the service were in place to monitor quality and safety.” from the report
Employment history gap
minorOne staff application did not explain a 10-year gap in employment history. Inspectors raised this and the manager immediately checked the reason with the staff member.
“One staff member's application form showed a 10-year gap in their employment history, without any explanation.” from the report
Staff could look stretched
minorSome relatives felt staff sometimes appeared stretched, particularly at busy times. Inspectors saw staff were busy during parts of the day but found there were enough staff to respond to requests patiently.
“Relatives commented that staff sometimes appeared 'stretched' in their work.” from the report
- 01How many staff are usually working during busy times such as meals, and how do you cover sickness or leave?
- 02How are care records updated, and how will relatives be told about changes in their loved one's needs?
- 03How do you make sure staff have completed all recruitment checks, including their full employment history?
- 04What individual activities are available for people who cannot join group activities?
- 05How will you involve my relative in decisions about food, personal care, medicines and daily routines?
This was an unannounced comprehensive inspection covering all five areas, including the building, care, medicines, staffing, records and management systems. This explanation was written from the published report of 18 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Franklin House Limited
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018
Registered with the Care Quality Commission on 13 June 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
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