CQC report explained · a residential care home
What the CQC found at Foxton Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Good; inspectors found kind, safe care, with some concerns about staffing at busy times, care reviews and teamwork.
Inspectors visited the home without warning on 19 November 2018. They spoke with people living there, relatives and staff, observed care, and checked care records, medicines, staff files, training records, audits and other documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks and medicines were managed, the home was clean, people received care based on their needs, and staff treated people kindly and respectfully.
The report says the Good rating remained supported and that there was no evidence of serious risks or concerns. It also says some people felt staff could be busy, care reviews did not always record people's views clearly, and some staff said teamwork could be an issue.
Kind relationships
Inspectors saw friendly and positive relationships between staff and people. Staff responded calmly when two people became mildly distressed.
“During our inspection we observed there to be positive relationships between staff and people who lived at the home.” from the report
Medicines and safety
Medicines were stored, administered and monitored appropriately. Risks, fire safety, equipment checks and safeguarding arrangements were also in place.
“Medicines continued to be stored and managed appropriately.” from the report
Personalised support
Care records included information about people's needs, history and preferences. People were supported with activities, choices, independence and relationships.
“Care plans contained information about the individual, their history and personal preferences.” from the report
Clean environment
The home was clean and tidy, including bathrooms, laundry and kitchen areas. Inspectors found no unpleasant odours.
“The home was maintained in a clean and tidy manner.” from the report
Busy staffing periods
needs fixingSome people and staff felt staffing could be difficult at busy times, especially in the morning or when staff were off sick. The home had added a half-day shift to help with this.
“Some people told us they did not always feel there were enough staff, especially at busy times, such as in the morning.” from the report
Care review records
needs fixingMonthly reviews did not always show clearly that people's personal views had been fully sought and recorded. The manager agreed to look at how this could be improved.
“Monthly reviews of plans were noted, although these were often limited in scope and content.” from the report
Teamwork
minorSome staff said teamwork could sometimes be a problem. Management said this was being addressed and staff meeting records supported this.
“Some staff told us teamwork could sometimes be an issue and the management were addressing this.” from the report
Food and care complaints
minorThere had been seven formal complaints in the previous year. Several concerned food quality, and some concerned care delivery, although inspectors found the complaints had been investigated appropriately.
“A number of these had been about the quality of the food, but there were also some issues regarding care delivery.” from the report
- 01How many care staff are normally on duty during busy mornings, and what happens when staff are off sick?
- 02How will you make sure people's personal views are clearly recorded in every monthly care review?
- 03What improvements have been made to teamwork since staff raised concerns about it?
- 04How do you respond to complaints about food quality and care delivery?
- 05The home is not registered to provide nursing care. How would nursing needs be managed if they arose?
This was an unannounced inspection covering all five key questions; the report says the Good ratings continued from the previous inspection. This explanation was written from the published report of 19 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Foxton Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2014
Report published without a new overall rating.
- October 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Northumberland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,190 a week. 20 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.