CQC report explained · a residential care home
What the CQC found at Foxhill
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, and staff knew how to identify and report abuse. Risks, medicines, equipment, fire safety and infection control were managed.
- Effective?
- Good
- People's needs were assessed in detail and staff had the training and supervision needed for their work. Staff supported nutrition, healthcare access and lawful decision-making.
- Caring?
- Good
- Staff had positive relationships with people and treated them with kindness, dignity and respect. People were involved in care decisions and supported to remain independent.
- Responsive?
- Good
- Care was personalised around people's preferences, communication needs, interests and social lives. People could give feedback and raise complaints, although none had been received since the previous inspection.
- Well-led?
- Good
- Managers were described as approachable and accessible, with clear responsibilities and quality checks. People and staff were asked for their views and feedback was used to make improvements.
What inspectors found, March 2019
Foxhill was rated Good; inspectors found safe, kind and personalised care, with the same rating as in 2016.
This was a planned inspection on 14 February 2019. One inspector observed care, spoke with two people living there and talked with managers and the provider. Records about care and the running of the home were also checked.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people felt safe, staff knew them well, medicines were managed safely and care was tailored to individual needs.
People were supported to make choices, stay in touch with family and take part in activities and interests. The report found no serious risks or concerns, and said the evidence continued to support the Good rating given at the previous inspection in 2016.
People felt safe
People said they felt safe and confident that staff or the manager would listen and act if they raised a concern.
“People told us they felt safe. They felt confident speaking with their support workers or the registered manager and felt sure they would listen and take action if they were unsafe.” from the report
Staff knew people well
Staff understood people's likes, dislikes, distress triggers and support preferences. This helped them manage risks while supporting choice and freedom.
“Staff knew people extremely well. They knew about the things that were important to them and the things that caused them distress.” from the report
Personalised support
People were involved in care planning and supported to follow their interests, attend activities and maintain family relationships.
“People were supported to follow their interests and take part in activities that were socially and culturally relevant.” from the report
Strong management
The report found clear leadership, accessible managers, regular staff support and systems to monitor quality and safety.
“The provider had a quality monitoring system in place. This meant they carried out checks to make sure that high quality safe care was provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication needs, including any use of accessible information or communication aids?
- 02How would you assess and manage my relative's individual risks while still supporting their choice and freedom?
- 03What activities and interests could my relative continue, and how would you support them to maintain family relationships?
- 04How would you respond if my relative's health or nutritional needs changed?
- 05How are people and their families involved in reviewing care plans and giving feedback?
This was a planned inspection of the care, accommodation and management of the home, covering all five CQC questions; the previous inspection in 2016 had also rated all areas Good. This explanation was written from the published report of 27 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Foxhill
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- October 2012
Registered with the Care Quality Commission on 26 October 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.