CQC report explained · a residential care home
What the CQC found at Foxgrove Residential Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were in place, including testing, PPE, cleaning, ventilation and safe visiting.
- Effective?
- Good
- This was not assessed or rated in this targeted inspection.
- Caring?
- Outstanding
- This was not assessed or rated in this targeted inspection.
- Responsive?
- Good
- This was not assessed or rated in this targeted inspection.
- Well-led?
- Outstanding
- This was not assessed or rated in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and safe visiting arrangements.
This was a targeted, announced inspection on 4 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
The home was clean and well ventilated. Inspectors were assured that infection risks, personal protective equipment, testing, admissions and visiting arrangements were being managed safely.
People were supported to keep contact with relatives and other important people. Staff and residents received regular COVID-19 testing, and the home met the requirement for non-exempt staff and visiting professionals to be vaccinated.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for the other four questions.
Infection control
The home had systems to support infection control and was visibly clean and well ventilated.
“The service was visibly clean and well ventilated.” from the report
Safe family visits
The home supported visits from relatives and other important people in line with government guidance.
“People were supported to have visits from their relatives and the important people in their lives in a safe way” from the report
COVID-19 testing
People living in the home and staff received regular COVID-19 testing in line with government guidance.
“Staff and people using the service received regular COVID-19 testing in line with current government guidelines.” from the report
Vaccination checks
The home was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
“The service was meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing any current staffing pressures, and how do you check these do not affect people using the service?
- 02How are visits from relatives arranged and kept safe now?
- 03How often are residents and staff tested for COVID-19?
- 04How do you keep the infection prevention and control policy up to date?
- 05How do you check that staff and visiting professionals meet the current vaccination requirements or have an exemption?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 12 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2018
Foxgrove Residential Home was rated Outstanding; inspectors found exceptionally caring, safe and well-managed support.
This was an unannounced comprehensive inspection on 27 April 2018. Inspectors spoke with people living in the home, relatives and staff. They observed care and checked care records, staff recruitment and training, medicines and quality checks.
The home was rated Good for Safe, Effective and Responsive. Inspectors found that people were protected from abuse and avoidable harm, received medicines safely, had trained staff, and received care planned around their needs and preferences.
The home was rated Outstanding for Caring and Well-led. Inspectors found that people were treated with kindness, dignity and respect, and that their independence and choices were supported. They also found an open culture, strong leadership and effective systems to monitor and improve care.
The overall rating improved from Good at the previous inspection in May 2016. The ratings for Caring and Well-led improved to Outstanding, while Safe, Effective and Responsive remained Good.
Kind and respectful care
People and relatives consistently described staff as caring and compassionate. Staff knew people well and supported their dignity, privacy, choices and independence.
“Without exception people and relatives told us that the staff were very caring and compassionate.” from the report
Strong leadership
Inspectors found a positive culture where people, relatives and staff could share their views. Staff were proud of their work and were supported to develop.
“The service had a robust quality assurance system to monitor and assess the service provided to people.” from the report
Safe care
The home had systems to manage risks, check equipment, protect people from abuse and administer medicines safely.
“The service continued to provide a safe service to people. This included systems designed to protect people from abuse and avoidable harm.” from the report
Skilled and supported staff
Staff received training, induction and supervision. Inspectors found that staff understood people's needs and knew how to provide effective support.
“People were cared for by staff who were trained and supported to meet their needs.” from the report
Activities and personal choices
People could take part in group or individual activities, including music, gardening, trips and games. Care plans recorded people's routines, interests and preferences.
“People's needs and preferences continued to be assessed, planned for and met.” from the report
Wi-Fi access
minorInspectors were told that Wi-Fi was not available throughout the home because of access difficulties. People needing Wi-Fi to keep in touch with relatives used the office instead.
“The registered manager told us that they had Wi-Fi in the office but there had been difficulties accessing this across the service.” from the report
One person disliked the food
minorMost people were positive about the food and could choose alternatives. However, one person said they did not like it, so families should ask how individual food preferences are handled.
“However, there was one exception of a person who said that they did not like the food.” from the report
- 01Has Wi-Fi access been improved across the home, and can residents use it to keep in touch with relatives?
- 02How would you respond if my relative disliked the food or needed a different meal?
- 03How are staffing levels calculated for my relative's needs, including at night and weekends?
- 04How would you support my relative's preferred activities if they did not want to join group activities?
- 05How are my relative's end-of-life wishes recorded, reviewed and shared with staff?
This was an unannounced comprehensive inspection covering all five key questions, with the previous Good ratings for Safe, Effective and Responsive continuing and Caring and Well-led improving to Outstanding. This explanation was written from the published report of 23 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Foxgrove Residential Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Outstanding.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2018Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- June 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- September 2014
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.