CQC report explained · a residential care home
What the CQC found at Foxes Moon Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, safe medicines systems and risk assessments. Staff understood safeguarding and infection control procedures.
- Effective?
- Good
- People's needs and choices were assessed, and staff received induction, training and support. The home supported eating and drinking, healthcare, consent and lawful decision-making.
- Caring?
- Good
- People, relatives and professionals described staff as kind and caring. Inspectors observed respectful interactions and found that people's dignity, privacy, independence and choices were respected.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. The home provided group and individual activities, supported visits and outings, and had a complaints process.
- Well-led?
- Good
- Inspectors found visible leadership, positive feedback about the management team and effective quality checks. The home worked with health and social care professionals and acted on identified improvements.
What inspectors found, October 2018
Rated Good; inspectors found safe, kind and personalised care, with effective management and activities.
The inspection was unannounced and took place on 22 September 2018. One inspector reviewed records, medicines, staff files, complaints and quality checks. They also spoke with people living there, relatives, staff and health and social care professionals, and observed care and a mealtime.
The inspectors found that people were safe and that there were enough staff. Medicines were managed safely. Staff had suitable training and recruitment checks. People were supported with food, drink, healthcare and decisions about their care.
People and relatives described staff as kind and respectful. Care plans were personalised and reviewed. Activities, visits and individual interests were supported. The home had a complaints process and records showed complaints were dealt with within agreed timescales.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found no serious risks or concerns at this inspection. The service had been rated Good at the previous inspection, and there was now a registered manager in post.
Safe medicines
Medicines were administered by trained and assessed staff. Records, stock checks and audits supported safe management.
“Medicines were administered and managed safely by trained and competent staff.” from the report
Kind and respectful care
People and relatives said staff were kind. Inspectors observed staff treating people with dignity and responding attentively when they needed help.
“People were treated with dignity and respect.” from the report
Personalised support
Care plans included detailed information about each person and guidance for staff. The electronic system helped staff receive updates when people's needs changed.
“Plans we saw were personalised and each section was detailed to paint a picture of the person together with guidance for staff on how to support them.” from the report
Activities and involvement
The home offered varied activities, individual options, outings and opportunities for relatives to join in. People and families were involved in care planning and reviews.
“The home had a variety of activities for people to enjoy and the walls in the lounge were covered with photographs of past activities.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan and risk assessments if their dementia, mobility or health needs change?
- 02What staffing levels would be in place for my relative, and how would you increase them if people's needs changed?
- 03How would you support my relative's preferred food, drink and special diet, and how would you monitor their intake?
- 04What activities and individual support would be available if my relative did not want to join group activities?
- 05How would you involve me and my relative in decisions about care, consent and future end of life wishes?
This was an unannounced inspection covering all five CQC questions and the overall rating, including care, the premises and how the home was run. This explanation was written from the published report of 20 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Foxes Moon Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- October 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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15 live-in carers within about an hour of Dorset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,040 to £1,340 a week. 11 can care for a couple. 10 years' experience on average.
“Even when things get a bit chaotic (as they sometimes do!), you’ve handled it with patience and a sense of humour — which is gold.”
“Nina was patient, focussed on my aunt's physical well-being, and unfazed by what at the time was a new and uncertain situation”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.