CQC report explained · a residential care home
What the CQC found at Fourways Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2018
Rated Good overall, with Outstanding responsive care and strong support for activities, changing needs and end-of-life care.
Inspectors carried out a comprehensive inspection over 16 and 18 May 2018. The first day was unannounced. They spoke with people living at the home, visitors, staff and health professionals, observed care and checked records, medicines and management systems.
The home was rated Good overall. Safe, Effective, Caring and Well-led were also rated Good. Inspectors found enough suitable staff, safe medicines systems, individual care plans, good support with health needs and a well-maintained environment.
Responsive care was rated Outstanding. The home offered a wide range of activities, helped people keep links with friends and the community, and adapted support as people's health and personal needs changed. Inspectors also found particularly compassionate and professional end-of-life care.
The previous inspection also rated the home Good overall. This inspection found that the overall rating remained Good, while Responsive improved to Outstanding. The report found no evidence of serious risks or concerns.
Activities and community links
People were supported to continue former hobbies and relationships, take part in regular activities and visit places in the local community.
“The service had a responsive and flexible approach to providing activities which was person centred.” from the report
End-of-life care
Staff responded professionally and compassionately when people became seriously ill or were nearing the end of their life. Families were given reassurance and support.
“The service is particularly skilled at helping people and their families to explore and record their wishes about care at the end of their life.” from the report
Safe staffing and medicines
Inspectors found enough suitable staff, appropriate recruitment checks and medicines records that provided an audit trail.
“The service had good systems in place to safely support people with the management of their medicines.” from the report
Respect and individual choice
Staff supported people as individuals, respected privacy and personal care preferences, and involved people in decisions about their care.
“People were treated with dignity and respect.” from the report
Listening to feedback
The home recorded concerns and suggestions and made changes in response, including changes to lighting, laundry arrangements and room heating.
“The quality of recording people's concerns and suggestions and the subsequent actions ensured all matters were addressed promptly resulting in people feeling their opinions were valued.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently support residents to continue hobbies, friendships and trips outside the home?
- 02How are end-of-life wishes recorded, reviewed and shared with the family and health professionals?
- 03How do you check that there are enough suitably trained staff on every shift, including at night?
- 04How are medicines checked and errors prevented and followed up?
- 05How are residents and families able to raise concerns, and can you show examples of changes made in response?
This was a comprehensive inspection covering all five key questions, including care, accommodation, medicines, records, staffing and management systems. This explanation was written from the published report of 31 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fourways Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 7 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.