What the CQC found at Fotherby House

Inspectors saw staff treating people with compassion, kindness and respect. Staff took time to talk with people and support their wellbeing.

“We saw that people were treated with compassion, kindness and respect.” from the report

Medicines were ordered, stored and given safely. There were enough staff on duty, and people received help without delay.

“We found that there were reliable arrangements for ordering, storing, administering and disposing of medicines.” from the report

Staff had introductory and refresher training and understood people's care needs. People were helped to see doctors and other healthcare professionals when needed.

“We found that care staff had the knowledge and skills they needed to consistently provide people with the assistance they needed.” from the report

People were offered activities, trips and support with hobbies and interests. Staff used different approaches to help people living with dementia feel settled and involved.

“Care staff promoted positive outcomes for people who lived with dementia.” from the report

The one formal complaint received in the previous year was investigated and answered appropriately.

“Records showed that the concern had been properly investigated and that the complainant had received an informative and polite reply.” from the report

Some spending from people's personal money was not backed by receipts. This reduced the assurance that money had always been used correctly, although the home said it had changed the process after the visit.

“Although there was a record of each occasion on which money had been spent on a person's behalf some of these entries were not supported by receipts.” from the report

Some windows did not have safety latches to stop them opening too far. This increased the risk of injury or falls, and the home later sent photographs showing that latches had been fitted.

“some of the windows were not fitted with safety latches to prevent them from opening too far.” from the report

Some background checks had not been completed for one new care worker. Other checks had been done, and the recruitment procedure was revised during the inspection.

“they had not completed some of the background checks that need to be made before new care staff are appointed.” from the report

One bathroom and toilet had no working lock, and the alternative sign was not used reliably. The home later provided evidence that a new lock had been fitted.

“one bathroom/toilet did not have a working lock.” from the report

Individual support from the dementia support worker was not always provided as often as the manager believed was needed. The manager said this would be addressed straight away.

“this individual support had not always been provided as frequently as the registered manager had assumed and considered to be necessary.” from the report

Some quality checks did not identify problems quickly enough. The home said it would strengthen its audits so future problems could be found and resolved sooner.

“some quality checks had not always been effective in quickly putting problems right.” from the report