CQC report explained · a residential care home
What the CQC found at Forest Grange Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about visitor screening, testing, personal protective equipment, cleaning, social distancing and infection control procedures. The provider was signposted to government guidance updated the day before the inspection.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Inspected but not rated; inspectors were assured about infection prevention and control.
This was a targeted inspection on 8 April 2021. It focused only on infection prevention and control during the coronavirus pandemic. The inspection was announced.
Inspectors were assured that visitors were screened, testing was taking place, staff used personal protective equipment, and cleaning had increased. They also found that people could keep in contact with friends and relatives, and that activities had been adapted.
The service was inspected but not rated. This means the report does not give an overall quality rating or ratings for the other areas of care.
Infection control
The home had infection control measures covering visitors, testing, protective equipment, cleaning and outbreak management.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Protective equipment and testing
There were ample supplies of protective equipment, staff were using it as required, and testing was taking place for staff and people living at the home.
“Ample stocks of PPE were available. Staff were wearing PPE in line with guidance.” from the report
Keeping people connected
People were supported to stay in contact with friends and relatives, while activities were adapted during the pandemic.
“People were supported to maintain contact with their friends and relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control changes have been made since the inspection on 8 April 2021?
- 02How are visitors currently screened and tested before entering the home?
- 03How often are staff and people living at the home tested, and what happens if someone tests positive?
- 04How are activities and contact with relatives supported while keeping people safe?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the other areas of care. This explanation was written from the published report of 30 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Forest Grange Care Home was rated Good; inspectors found safe, kind and personalised care with effective management.
This was an unannounced comprehensive inspection. Inspectors reviewed information held by the CQC, spoke with people, staff, relatives and managers, and checked care plans, medicine records, staff recruitment files and quality checks.
The home supported seven people with learning disabilities and/or autism. Inspectors found that people were safe, received their medicines properly and had enough staff support. Staff understood people's risks, routines, communication needs and preferences.
Care was described as kind and respectful. People were supported to make choices, stay independent, access health care, take part in community activities and keep in touch with relatives and friends. The home was clean, well maintained and designed around people's needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The rating remained Good from the previous inspection in April 2016, with no evidence of serious risks or concerns.
Enough staff support
There were enough staff to keep people safe, spend time with them and support one-to-one care, activities and appointments.
“We saw that there were sufficient staff to keep people safe and to support people's needs.” from the report
Safe medicines
Medicines were given consistently, records showed doses were not missed and there was guidance for medicines prescribed as needed.
“People received their medication at the right time on a consistent basis.” from the report
Kind and personalised care
Staff understood people's individual communication, routines and preferences. They promoted independence and respected privacy.
“People's independence was promoted and respected where possible.” from the report
Good access to health care
Staff worked patiently to help people attend appointments and arranged visits from health professionals when travelling to another setting was difficult.
“People's health needs were promoted by staff.” from the report
Strong oversight
The home used audits, meetings and supervision to identify issues and make improvements. Inspectors found a positive culture among staff and managers.
“A range of audits were in place to ensure any gaps and issues were identified.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication needs, including visual prompts, signs or Makaton?
- 02How would you manage my relative's anxiety or behaviour if they became worried or agitated?
- 03How would you involve our family in care reviews, DoLS reviews and decisions about religious or cultural needs?
- 04What activities, college opportunities and community trips would be available for my relative?
- 05How would you make sure medicines prescribed as needed were given only when appropriate and recorded correctly?
This was an unannounced comprehensive inspection covering all five CQC questions, based on observations, discussions and checks of selected records. This explanation was written from the published report of 5 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Forest Grange Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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