CQC report explained · a residential care home
What the CQC found at Flower Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People received their medicines as prescribed and medicine records had improved. Inspectors also found that risks were assessed, staff knew how to respond to abuse, staffing was sufficient during the visit and infection control arrangements were in place.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Inspectors found clear management responsibilities, approachable leaders and systems for monitoring quality. The provider used feedback, audits and accident reviews to identify and address improvements.
What inspectors found, August 2022
Rated Good; inspectors found people were protected and well supported, but medicine systems still needed to become established in daily practice.
This was an unannounced inspection on 4 August 2022. One inspector and a member of the CQC medicines team visited because of concerns about medicine management. They reviewed medicine records, care records, staff files and service records. They also spoke with people, relatives and staff, and observed care.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found that people received medicines as prescribed, risks were identified, the home was clean, staff used protective equipment and there were systems to learn from accidents and incidents.
Medicine records and temperature records had improved since the earlier inspection. However, the CQC recommended that the new medicine systems and processes should continue to be embedded in practice. Inspectors also found kind and considerate care, approachable management and systems for gathering feedback and improving the home.
Safeguarding
Staff had safeguarding training and knew what to do if they suspected abuse. People and relatives told inspectors they felt safe.
“The provider had systems in place to safeguard people from the risk of abuse.” from the report
Infection control
The home was clean and maintained. Inspectors were assured that protective equipment, testing and infection outbreak arrangements were being used effectively.
“We were assured that the provider was using PPE effectively and safely.” from the report
Learning and oversight
The manager reviewed accidents and incidents for patterns, and the provider used audits and action plans to improve the service.
“The manager carried out a monthly analysis of accidents and incidents to identify trends and patterns.” from the report
Kind care and communication
Inspectors found that staff knew people well and provided kind, considerate support. Relatives said they were kept informed when things happened.
“People were supported by staff who knew them well. People received care and support which was kind and considerate.” from the report
Medicine systems still bedding in
needs fixingMedicine recording and monitoring had improved, but the CQC said the new arrangements needed to become fully established in everyday practice. This was the reason for the inspection.
“We recommend new systems and processes are embedded into practice ensuring people continue to receive their medicines as prescribed.” from the report
- 01What checks are now used to make sure medicines are recorded correctly every time?
- 02How do you make sure medicine storage temperatures are recorded and acted on if they are outside the required range?
- 03If my relative needs medicines given covertly, how are assessments and records kept up to date?
- 04How will you show that the new medicine systems have become established in daily practice?
- 05Which CQC questions were not reviewed in detail during this inspection, and what are their current ratings?
This was an unannounced focused inspection prompted by concerns about medicines, covering Safe and Well-led; it did not provide detailed findings for the other three CQC questions. This explanation was written from the published report of 26 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and support for family contact.
This was a targeted inspection on 23 February 2022. It focused on infection prevention and control during the COVID-19 response, and on staffing pressures. The visit was announced 24 hours in advance.
Inspectors were assured that the home was managing infection risks. This included visitor screening, personal protective equipment, testing, hand hygiene, cleaning, social distancing and visiting arrangements.
The home also supported people to keep in touch with family and friends through essential caregiver visits, a visiting pod, window visits, telephone calls, video calls and social media.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement for Safe.
Infection control
Inspectors were assured about the home's arrangements for visitors, testing, protective equipment, hygiene, cleaning and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Keeping families connected
The home used several ways to help people maintain contact with relatives and friends, including visits, telephone calls, video calls and social media.
“The provider had taken steps to support people to maintaining contact with family and friends.” from the report
Clean environment
Inspectors found the home clean and well presented. Cleaning schedules included frequently touched areas such as door handles and handrails.
“The home was clean and well presented. Staff had access to cleaning products and cleaning schedules included high touch areas such as door handles and handrails, which were cleaned regularly.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently screen visitors and manage testing, protective equipment and hand hygiene?
- 02How are visits and other contact with family and friends arranged now?
- 03What measures are currently in place to manage COVID-19-related staffing pressures?
- 04How do you respond if a person using the service or a staff member tests positive for COVID-19?
- 05When was the home's infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Flower Park Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- August 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022Inspected but not ratedSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- June 2019Goodup from Requires improvementSafe: Requires improvementWell-led: Good
- June 2018Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2017
Registered with the Care Quality Commission on 18 April 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
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