CQC report explained · a residential care home
What the CQC found at Florence House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, cleaning, testing, vaccinations, visits and outbreak planning. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed during this targeted inspection.
- Caring?
- Good
- This question was not assessed during this targeted inspection.
- Responsive?
- Good
- This question was not assessed during this targeted inspection.
- Well-led?
- Good
- This question was not assessed during this targeted inspection.
What inspectors found, February 2022
Florence House Residential Home was inspected but not rated; inspectors found good COVID-19 infection control arrangements.
This was an announced, targeted inspection on 21 January 2022. It checked infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found that visitor and staff checks, protective equipment, cleaning, testing, vaccinations and social distancing arrangements were in place. They were assured that visits were being supported in line with current guidance.
The home was inspected but not rated. This was not a full inspection of the quality of care, so there is no new overall rating from this visit.
Infection control
Inspectors found that the home was following government guidance for staff and visitors to reduce infection risks.
“Current government guidelines were being followed in relation to COVID-19 for staff and visitors to reduce the risk of infection to people living at the service.” from the report
Cleaning and supplies
The home had good supplies of protective equipment and cleaning materials. Daily cleaning included frequently touched areas.
“The provider maintained good levels of PPE and cleaning materials. Daily cleaning schedules were in place and included high touchpoint areas, such as door handles and bannisters.” from the report
Vaccinations
People living in the home and staff had received vaccinations in line with government guidance. The home also met the requirement for non-exempt staff and visiting professionals to be vaccinated.
“People and staff had received their vaccinations in line with government guidance.” from the report
Outbreak planning
The registered manager had plans for managing a possible outbreak.
“The registered manager had contingency plans in place in the event of an outbreak.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current staffing position, and have COVID-19-related staffing pressures affected people's care?
- 02How are visitors currently checked and supported to visit people living in the home?
- 03How often are high-touch areas cleaned, and how is this recorded?
- 04What is the current plan if there is a COVID-19 outbreak?
- 05What was the home's previous full CQC rating, and when will the wider areas of care be inspected?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess the other four questions or provide a new overall rating. This explanation was written from the published report of 15 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Florence House Residential Home was inspected but not rated; inspectors found good infection-control measures during the COVID-19 pandemic.
This was an announced, targeted inspection on 18 March 2021. It looked at how the home prevented and controlled infections during the COVID-19 pandemic.
Inspectors were assured that visitors, new admissions, testing, social distancing and personal protective equipment were managed safely. The home used zoning, staff infection-control leads and isolation for new admissions.
The home was visibly clean, with uncluttered communal areas and open windows for ventilation. Visitors could meet relatives by appointment, and staff helped people keep in touch by video calls.
The service was inspected but not rated. This report therefore gives findings about infection prevention and control, rather than a rated judgement of the home's overall quality.
Good PPE practice
Staff changed into uniform and put on PPE before starting work. Inspectors found that PPE was worn correctly and staff followed other infection-control practices.
“Staff changed into their uniform and put on their PPE before starting work. Staff wore their PPE correctly.” from the report
Clean environment
Inspectors found the home visibly clean. Communal areas were kept uncluttered to help cleaning, and windows were opened for ventilation.
“The home looked visibly clean. Communal rooms were uncluttered to support effective cleaning.” from the report
Keeping families connected
The home used video calls, emails, secure social media posts and telephone calls to help people stay in contact and keep relatives updated.
“Staff helped people to use computer tablets to video call family and friends. This helped people stay in contact.” from the report
Planned infection-control procedures
New admissions isolated for 14 days, and zoning plans separated people and staff into different areas. The home also had two infection-control leads.
“There were two infection control leads within the home, to support staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitor testing, temperature checks, PPE and social distancing arrangements managed now?
- 02How do you safely manage new admissions and their 14-day room isolation?
- 03How are infection-control leads supporting staff, and how is staff training kept up to date?
- 04How do you keep relatives informed about restrictions, testing and vaccinations?
- 05How do you support video calls and other contact with family when visits are limited?
This was an announced, targeted inspection of infection prevention and control, with the Safe question inspected but not rated; it did not provide ratings for the other areas of care. This explanation was written from the published report of 27 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Florence House Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Florence House Residential Home →
- March 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Florence House Residential Home →
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 24 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.