CQC report explained · a nursing home
What the CQC found at Flexi Coventry Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, medicines, infection control and staff recruitment were managed safely. There were enough staff for planned calls, and an electronic system checked arrival and departure times.
- Effective?
- Good
- People's needs were assessed with their involvement, and staff received induction, training and checks on their practice. Staff supported people's dietary needs and worked with health professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff promoted independence and involved people and relatives in decisions about care.
- Responsive?
- Good
- Care was personalised and plans were detailed and up to date. Staff supported communication needs, interests and social activities, and complaints were recorded and reviewed.
- Well-led?
- Good
- Inspectors found approachable managers, clear roles and good oversight. Audits, feedback and reviews of accidents, incidents and complaints were used to identify and address shortfalls.
What inspectors found, June 2022
Flexi Coventry Limited was rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was a planned inspection of the domiciliary care agency on 17 May 2022. Inspectors spoke with one person, three relatives, nine staff and a healthcare professional. They reviewed care records, staff files, policies and other management records.
The agency was providing personal care to nine people in their own homes. Inspectors found that risks were managed, medicines were given safely and staff were recruited and trained appropriately. People received support with food, healthcare, communication and personal choices.
People and relatives spoke positively about the care. Staff were described as kind, respectful and compassionate. Care plans were personalised and kept up to date, and the management team used audits, feedback and incident reviews to monitor quality.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The newly registered care home at the same address was not inspected or rated because it had not opened.
Managing risks
People's care needs and home environments were assessed. Staff understood how to reduce risks and respond to specific health needs.
“Risks associated with people's care and home environments were assessed and well managed.” from the report
Kind and respectful care
People described staff as kind and respectful. Inspectors found that privacy, dignity, independence and personal choices were respected.
“They are lovely and kind. They never rush me and respect my privacy and dignity.” from the report
Personalised support
People and relatives helped plan and review care. Plans reflected individual preferences, beliefs, communication needs and interests.
“Care plans were personalised, detailed and up to date.” from the report
Staff training and support
New staff had an induction and worked alongside experienced staff before working alone. Ongoing training and practice checks supported safe care.
“New staff received an induction and worked alongside an experienced staff member until they got to know the person and were confident to be included on the staff rota, to work unsupervised.” from the report
Good management oversight
Managers used audits and regular reviews to monitor care, call times, staff skills and records. Staff said managers were available and supportive.
“The management team completed audits and checks to monitor the quality of the service provided and to identify any shortfalls so these could be addressed.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update the care plan if my relative's needs or health changed?
- 02How do you make sure medicines are given safely and recorded properly?
- 03How do you check that care calls take place on time and that no calls are missed?
- 04What training and competency checks would staff have for my relative's specific needs?
- 05What support and activities could you provide to match my relative's interests, communication needs and cultural or religious preferences?
This inspection covered the domiciliary care agency's personal care service for people in their own homes; the newly registered care home at the same address had not opened and was not inspected or rated. This explanation was written from the published report of 22 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Flexi Coventry Limited
3 rated inspections over 6 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2021
Registered with the Care Quality Commission on 3 September 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.