CQC report explained · a residential care home
What the CQC found at Flanshaw Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were safeguarded from abuse and risks were managed well without being overly restrictive. Staff, medicines and infection control were also found to be managed safely.
- Effective?
- Good
- This question was not inspected during this visit. The previous rating was used in calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this visit. The previous rating was used in calculating the overall rating.
- Responsive?
- Good
- This question was not inspected during this visit. The previous rating was used in calculating the overall rating.
- Well-led?
- Good
- Inspectors found strong, thoughtful leadership and effective systems for checking quality and safety. Feedback was sought and used to improve the service.
What inspectors found, September 2021
Heathcotes Flanshaw is rated Good; inspectors found people were safe, supported by thoughtful leaders and treated as adults.
This was an unannounced, focused inspection on 22 July 2021. Inspectors looked specifically at Safe and Well-led after receiving information about risks, safety, staff culture and governance.
Inspectors found people were protected from abuse and care risks were managed without being overly restrictive. Staff were recruited, trained and deployed effectively. Medicines and infection control were also managed safely.
The home had effective checks on quality and safety. Leaders encouraged people to make decisions, speak for themselves and take part in activities and community life. The overall Good rating did not change from the previous rating published in August 2019.
People were kept safe
Inspectors found that abuse risks and care risks were managed well. Medicines and infection control were also managed safely.
“We saw people were safeguarded from abuse and any risks associated with people's care were managed well, and without being overly restrictive.” from the report
Respect and independence
The home supported people to make choices, speak for themselves and live more confidently. Support was described as person-centred and empowering.
“People are treated as adults and empowered to make their own decisions.” from the report
Strong leadership
Inspectors found leaders understood their responsibilities and used audits, reviews and learning from incidents to improve care.
“The registered manager provided strong and thoughtful leadership.” from the report
Responsive to feedback
People, relatives, advocates and professionals were asked for their views. Inspectors found that feedback was used to improve the service.
“It was evident that all of the feedback from people, their relatives and advocates, professionals and staff was used to improve the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are risks for my relative identified, reviewed and kept as least restrictive as possible?
- 02How do you check that medicines are given and recorded safely?
- 03How do you make sure staff have the right training and are available in the numbers needed?
- 04How do you use feedback from people and relatives to make changes?
- 05How have you checked the Effective, Caring and Responsive areas since they were not inspected during this visit?
This was a focused inspection of Safe and Well-led only; the other ratings were carried over from the previous comprehensive inspection. This explanation was written from the published report of 3 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Heathcotes Flanshaw was rated Good; inspectors found safe, kind and person-centred care with strong support for independence.
This was the first inspection since the home was registered. Inspectors visited on 8 and 9 July 2019. They met all five people living there, observed care, spoke with staff and a health professional, and checked care, medicine, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found knowledgeable staff, suitable staffing levels, safe medicine systems and detailed risk management. People were supported to go out, make choices and build independence.
The home supported five people with learning disabilities and/or autism, and could support up to six people. Inspectors found personalised care plans, good links with other services and a clean environment. They found no breaches of regulations.
Support for independence
People were encouraged to make choices, learn new skills and take part in community life. Staff used positive risk-taking while keeping people safe.
“The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.” from the report
Kind and knowledgeable staff
Staff understood people's communication needs and personal preferences. Inspectors observed positive, patient and respectful interactions.
“People looked happy and were cared for by knowledgeable and caring staff.” from the report
Safe support
Risk assessments, incident reviews, staffing levels and medicine systems were all found to be effective. Physical intervention was described as a last resort, and its use had reduced.
“These reviews showed an overall decline in the use of physical intervention over the past three months which indicated the service was managing people better.” from the report
Personalised activities and communication
Care plans included people's interests, communication methods, goals and activity choices. People were supported to use the garden, go out and maintain important relationships.
“Care documentation was person-centred and staff were encouraged to record the slightest of changes to a person or any observations which would help them support a person better.” from the report
Strong management oversight
The manager and provider used regular audits, visits, meetings and action plans to check quality and address issues. Feedback from people, relatives, staff and professionals was highly positive.
“The service had robust quality assurance procedures in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How many people currently live in the home, and are the staffing levels still matched to each person's assessed one-to-one or two-to-one support needs?
- 02How will my relative be supported to communicate choices, preferences and distress?
- 03What activities and community outings are available, and how are people supported to build independence?
- 04How are incidents, possible triggers and any use of physical intervention reviewed and shared with the family?
- 05How are care plans and personal development goals reviewed, and how can relatives contribute?
This was the first comprehensive inspection of the newly registered home and covered all five CQC questions, including the care provided and the premises. This explanation was written from the published report of 14 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Flanshaw Lane
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019GoodSafe: GoodWell-led: Good
- July 2018
Registered with the Care Quality Commission on 23 July 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Wakefield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.