CQC report explained · a residential care home
What the CQC found at Finborough Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Finborough Court was inspected but not rated; inspectors found good infection control, visiting arrangements and staffing during the COVID-19 pandemic.
This was an unannounced, targeted inspection on 2 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures were affecting the home.
Inspectors were assured that the home used personal protective equipment safely, arranged testing, managed admissions and visiting, and had systems to prevent or manage infection outbreaks. They also found the environment clean and fresh.
The home was following the latest visiting guidance. The manager had told families about recent changes, and inspectors observed safe visits by essential care givers. Staffing levels had been maintained throughout the pandemic.
The home was inspected but not rated. This means the visit did not give an overall quality rating or ratings for all five areas of care.
Infection control
Inspectors were assured that the home had effective arrangements for preventing and managing infections, including safe use of protective equipment and testing.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Clean environment
Dedicated cleaning staff had systems to keep the home clean and fresh, including regular steam cleaning and washing of curtains.
“Dedicated cleaning staff had good systems in place to ensure the whole environment was clean and fresh.” from the report
Visiting arrangements
The home was following the latest visiting guidance and had communicated recent changes to families and friends.
“Finborough Court was following the latest guidance regarding visiting.” from the report
Staffing
Staffing levels were maintained during the COVID-19 pandemic, and the provider had measures to manage pandemic-related staffing pressures.
“Staffing levels had been consistently maintained throughout the covid-19 pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are infection prevention and control arrangements being maintained now?
- 02How are families told about changes to visiting arrangements?
- 03How do you manage staffing pressures when staff are absent because of COVID-19?
- 04What are the home's current ratings for Effective, Caring, Responsive and Well-led, since this inspection did not assess them?
- 05How often are curtains and other parts of the environment deep cleaned?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 22 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Finborough Court rated Good; inspectors found safe, kind and personalised care, with recruitment still being addressed.
This was an unannounced inspection on 17 October 2017. Inspectors spoke with people living in the home, relatives and staff. They observed care and reviewed care plans, medicines, staff records, safety checks and quality audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff to meet people's needs, safe medicines systems, suitable training and good support from healthcare professionals.
People were treated with kindness and respect. Their care plans included their needs and preferences, activities were available, and complaints and feedback were taken seriously. Staff wanted more people recruited, and the provider had started a recruitment campaign.
Safe medicines
Inspectors found that medicines were given as prescribed, records were accurate and staff were trained and checked for competence.
“There were effective, organised systems in place for the safe management of medicines.” from the report
Kind and respectful care
Staff understood people's needs and preferences. Inspectors saw respectful interactions and found that privacy and dignity were valued.
“We observed kind and respectful interactions where people were given time by the staff to explain the points they wished to make.” from the report
Personalised care plans
Each person had an assessment and care plan describing their needs and how staff should support them. Plans were regularly reviewed.
“Each person had a written assessment of their needs which was regularly reviewed and a subsequent care plan of how staff would support the person to meet their individual needs.” from the report
Good oversight
The management team used audits and feedback to check the service and make changes. The manager also worked alongside staff and people living in the home.
“Robust and frequent quality assurance processes were carried out and identified actions implemented for the development of the service.” from the report
Recruitment and staffing pressure
needs fixingAlthough inspectors concluded there were enough staff, some senior staff had mixed views. Vacancies meant extra shifts and agency staff were used, and staff wanted more people recruited.
“The staff we spoke with were very positive about all aspects of the service other than they would like to see more staff recruited.” from the report
- 01How did the recruitment campaign progress after the inspection, and are there still vacancies?
- 02How often are agency staff used now, and how do you make sure they know each person's needs?
- 03How are staff workloads and extra shifts monitored to make sure people receive care safely?
- 04How is the dementia training programme being completed and put into practice?
- 05How often will my relative and family be involved in reviewing the care plan?
This was an unannounced inspection of the overall service and all five CQC questions; it was the first inspection since a new provider took over. This explanation was written from the published report of 17 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Finborough Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016
Registered with the Care Quality Commission on 21 December 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.