CQC report explained · a residential care home
What the CQC found at Ferrol Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured about infection prevention, including visitors, protective equipment and testing.
Inspectors visited the home on 17 November 2020. This was an announced, targeted inspection during the coronavirus pandemic. It looked only at infection prevention and control in the home.
Inspectors were assured that the home was preventing visitors from spreading infections, following shielding and social distancing rules, using protective equipment safely, and arranging testing for residents and staff. They were also assured about hygiene, admissions, outbreak management and infection control policies.
The home had built a separate visitors pod so relatives could visit without entering the building. It also used an online booking system. No rating was given because this was a thematic review rather than a full inspection.
Separate visiting area
A visitors pod allowed relatives to visit without entering the home. An online booking system helped families arrange visits and reduced work for staff.
“The pod and booking system proved extremely popular and supported the wellbeing of residents, their families, and staff.” from the report
Testing arrangements
A barcode scanner was bought to reduce the time needed to enter identification details into the COVID-19 testing system.
“The registered manager reported this had reduced the time spent inputting data by around three minutes per test.” from the report
Uniform arrangements
Staff changed into and out of their uniforms at work. The report says the correct laundering guidance was followed.
“Correct guidance was followed for laundering of uniforms.” from the report
Infection control assurance
Inspectors were assured about the home's arrangements for protective equipment, testing, hygiene, admissions and managing outbreaks.
“We were assured the provider was using Personal Protective Equipment effectively and safely.” from the report
Inspectors raised no specific concerns in this report.
- 01Is the separate visitors pod still available, and how are visits booked now?
- 02How are residents and staff tested for infections, and how are the results recorded?
- 03What protective equipment and uniform-changing arrangements are currently used?
- 04What would happen if there was an infection outbreak in the home?
- 05When was the home last fully inspected across all five questions?
This was a targeted thematic inspection of infection prevention and control only, so no overall rating was given and the other care questions were not assessed. This explanation was written from the published report of 22 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
Rated Good overall; inspectors found outstanding, kind care, with some medicines, equipment and monitoring issues to improve.
The inspection was unannounced and took place on 6 and 7 November 2017. One inspector and an expert by experience observed care, spoke with people, relatives, staff and a visiting health professional, and checked care, medicines, staffing and other records.
The home was rated Good overall. Safe, Effective, Responsive and Well-led were rated Good. Caring was rated Outstanding. Inspectors found kind and respectful staff, personalised care, good support with food and health, regular activities and a positive approach to involving people and relatives.
There were some areas needing attention. Staff could be too busy to check the main lounge regularly at some times. The medicines room was close to the maximum recommended temperature, some commodes were difficult to clean because of torn covers, and some care records and bedroom furniture needed updating.
Kind and respectful care
Inspectors saw staff listening to people, respecting privacy and dignity, and encouraging people to do things for themselves.
“We observed positive, kind and caring interactions between the staff and people living at Ferrol Lodge.” from the report
Personalised support
Life histories, preferences, faith and communication needs were recorded so staff could provide more individual support.
“Each person had a completed life story book in their care files.” from the report
Activities and community links
People could take part in exercise, entertainment and creative activities. A weekly mother and toddler group was especially welcomed.
“These visits were very well received by the people living at Ferrol Lodge.” from the report
Good staff support
The home had a stable staff team, suitable recruitment checks, induction, training and regular supervision.
“This meant the staff had the training, supervision and support to provide effective care and support for the people living at Ferrol Lodge.” from the report
Listening to feedback
People and relatives could give views through meetings and surveys, and inspectors saw suggestions being acted on.
“We saw that in August a suggestion had been made to purchase a clock which showed the day, date and time.” from the report
Medicines room temperature
needs fixingThe medicines room was regularly at 24 or 25 degrees centigrade. The manager was considering an extractor fan, but this issue had also been noted at the previous inspection.
“Manufacturers advise that medicines are stored at a temperature below 25 degrees centigrade.” from the report
Checks in the main lounge
needs fixingStaff were sufficient for people's assessed needs, but during busy periods they might not regularly enter the main lounge to check that everyone was all right.
“This meant that there were sufficient staff on duty to meet people's assessed needs but at some busy times staff were may not be able to regularly pop into the main lounge to check people were alright.” from the report
Torn commode covers
needs fixingSome commodes had torn covers on their arms, making them difficult to clean fully. A replacement programme was in place but would take several months.
“This meant that they were difficult to ensure they were completely cleaned.” from the report
Records needed updating
minorOne care plan had changes written in pen that had not yet been initialled, dated, typed and re-printed. One health monitoring tool also did not reflect a person's poor health until inspectors raised it.
“These were waiting to be typed up and re-printed.” from the report
Bedroom identification
minorBedroom doors were mostly the same colour with small numbers. Inspectors recommended considering personalised doors to help people living with dementia find their rooms.
“We recommend that consideration is given to personalise people's bedroom doors if they wish, for example using pictures, memory items or different colours, to aid people with orientation around the home.” from the report
- 01Has the medicines room temperature been reduced and how is it now monitored?
- 02Have all the commodes with torn covers been replaced?
- 03How do staff make sure people in the main lounge are checked regularly when staff are busy?
- 04Have the care record changes been initialled, dated and re-printed?
- 05Have bedroom doors or other signs been personalised to help people living with dementia find their rooms?
This was an unannounced inspection covering all five CQC questions and the overall rating; it was the first inspection since the home was re-registered in October 2016. This explanation was written from the published report of 16 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ferrol Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2018GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 24 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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