CQC report explained · a residential care home
What the CQC found at Ferriby Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding, suitable risk assessments, safe medicines systems and enough staff to meet people's needs. Accidents and incidents were reviewed for lessons and patterns.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had appropriate training and supervision. People had access to food, drinks, healthcare and support to maintain their independence.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported choice, independence, relationships and involvement in care decisions.
- Responsive?
- Good
- Care records were personalised and regularly updated. People were supported with communication, activities, community access, complaints and planning for end of life care.
- Well-led?
- Good
- Inspectors found clear leadership, low staff turnover and an open culture. The home sought feedback from people and relatives and used it to improve the service.
What inspectors found, August 2019
Rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
The inspection was unannounced and took place on 2 July 2019. One inspector spoke with three people living at the home, two staff members, managers and one relative. They also reviewed care and medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found good relationships between people and staff, safe medicines management, suitable staffing and personalised care plans.
People were supported to make choices, build independence and take part in activities, education, hobbies and community life. The home was clean and welcoming, although some areas were described as a little tired in appearance.
The previous rating was Requires Improvement, published in July 2018. Inspectors found the required improvements had been made and that the home was no longer in breach of regulations.
Kind relationships
People and staff had trusting and respectful relationships. The atmosphere was described as homely.
“There was a homely atmosphere and people and staff had developed good and caring relationships built on trust and mutual respect.” from the report
Safety systems
Safeguarding, risk management, recruitment, staffing and medicines systems were working well.
“The provider had effective safeguarding systems in place. Staff received appropriate training in this topic and had a good understanding of what to do to protected people from harm or abuse.” from the report
Skilled staff
Staff had completed induction and training and were described as competent and knowledgeable.
“Staff were competent, knowledgeable and skilled, and carried out their roles effectively.” from the report
Personalised support
Care plans reflected people's individual needs and were reviewed when circumstances changed.
“Care records were personalised to a very good standard and reflected each person's individual needs.” from the report
Activities and independence
People were supported to develop skills, make choices and take part in activities, education, work experience and community groups.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Improved leadership
Leadership and quality monitoring had improved since the previous inspection.
“At this inspection this key question has improved to good. This meant the service was consistently managed and well-led.” from the report
Some décor was tired
minorA relative said some areas looked a little worn, although work was under way and the garden had improved significantly.
“Some areas are a bit jaded, décor wise, but they are tackling things, they have made massive strides with the garden.” from the report
- 01What changes have been made since the inspection to the areas described as a little jaded?
- 02How will staffing levels be increased if new people move into the home?
- 03How are medicines reviewed, particularly medicines that can affect behaviour?
- 04How will my relative be supported to build independence and take part in activities, education, work experience or community groups?
- 05How will my relative and family be involved in reviewing care plans and making decisions about care?
This was an unannounced inspection of the care, premises and management of the home, and all five CQC questions were assessed. This explanation was written from the published report of 8 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Ferriby Lane Requires Improvement; inspectors found kind, person-centred care but safety checks and electrical maintenance needed improvement.
Inspectors visited on 9 and 14 May 2018. The first visit was unannounced and the second was announced. They observed care, spoke with people and staff, and checked care plans, medicines, training, recruitment, complaints, audits and the building.
People were supported by trained staff who knew them well. Inspectors found good care that was kind, respectful and focused on people’s choices, independence, relationships, activities and work opportunities. The effective, caring and responsive questions were rated Good.
The main problem was the safety of the building. An electrical safety certificate had urgent recommendations that had not been dealt with. Some repairs and environmental risks had also not been identified promptly. Safe and well-led were rated Requires Improvement, making the overall rating Requires Improvement.
The home told inspectors after the visit that protective cases had been put on all fire extinguishers and that electrical testing and any necessary work were planned for the week beginning 9 July 2018.
Kind and respectful support
People described staff positively, and inspectors saw trusting relationships and a homely atmosphere. Staff respected privacy and dignity.
“Throughout the inspection we observed positive interactions between staff and people living at the service.” from the report
Personalised care
Care plans included people’s preferences, communication needs, health needs and interests. People were involved in reviews as much as they wished.
“People's care plans were detailed and person-centred so staff knew how to respond to people's needs and provide support in line with their preferences.” from the report
Choice and independence
Staff supported people to make decisions, take positive risks and develop everyday skills. People could pursue hobbies, access the community and take up volunteering or paid work if they chose.
“Staff were aware of the importance of supporting people's independence and supported people to develop and build on existing skills.” from the report
Skilled staff and safe medicines
Staff training and knowledge were found to be suitable for people’s needs. Medicines were stored and administered safely, with staff competency checks.
“People received their medicines safely. Medicines were stored correctly and securely.” from the report
Urgent electrical work
seriousThe electrical safety certificate contained urgent recommendations that had not been completed. Inspectors said this could have been potentially dangerous and found a breach of Regulation 12.
“However, the electrical safety certificate had urgent recommendations in place, which could be potentially dangerous.” from the report
Building repairs and environmental risks
needs fixingSome repairs were needed, including work related to damp, a wet room, an unused kitchen and a damaged fire-extinguisher case. Not all environmental risks had been identified.
“Some risks in the environment had not been considered.” from the report
Checks did not identify problems promptly
needs fixingQuality and safety audits were in place, but they had not always found or addressed maintenance and safety shortfalls in good time.
“However, systems in place to check the maintenance of the building and its safety had not always been effective.” from the report
- 01Has the electrical safety testing been completed, and what work was needed to address every urgent recommendation?
- 02What repairs were completed in the wet room, bedroom, hallway, kitchen and individual flat?
- 03How do you now check that environmental risks and maintenance problems are identified and dealt with promptly?
- 04Are all fire extinguishers fitted with protective cases, and how often are these checked?
- 05How will families and residents be told about progress on the improvements required after this inspection?
This was a comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led; the previous overall rating was Good. This explanation was written from the published report of 6 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ferriby Lane
3 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2019Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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12 live-in carers within about an hour of North East Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 10 can care for a couple. 7 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.