CQC report explained · a residential care home
What the CQC found at Fenwick
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable staffing, recruitment checks, safeguarding systems and personalised risk assessments. Medicines were managed safely, but staff medicines competencies were not checked annually.
- Effective?
- Good
- People’s needs were assessed and care plans were regularly reviewed. Staff had training and supervision, and the home worked with health professionals.
- Caring?
- Good
- Inspectors observed kind and respectful care. Relatives said people were treated well, and staff supported privacy, dignity, choice and independence.
- Responsive?
- Good
- Care plans covered people’s communication, health and personal preferences. People had varied activities, support to maintain relationships and information in accessible formats.
- Well-led?
- Good
- The manager and staff understood their roles, relatives and staff were asked for feedback, and audits were used to monitor and improve the service.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, with annual medicines competency checks needing improvement.
This was the home’s first inspection after it registered with the CQC. The inspection was unannounced and took place on 31 December 2019. One inspector spoke with staff, relatives and a professional, reviewed records and observed care.
The home supported three people with learning disabilities. Inspectors found enough staff, appropriate recruitment checks, personalised care plans and good support with health, food, activities and communication. People were treated with kindness, dignity and respect.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found one shortfall: staff had medicines training and checks before working independently, but their medicines skills were not checked every year. The CQC made a recommendation rather than recording a breach.
Personalised support
Care plans were detailed and covered communication, health, preferences and daily support. Staff used people’s individual communication methods to understand their choices.
“People's care plans contained extensive information about people's preferences in all areas of their care needs.” from the report
Kind and respectful care
Inspectors observed people being supported kindly. Relatives also gave positive feedback about how people were treated.
“We observed care staff to be supporting people in a kind manner and they appeared to be comfortable with them.” from the report
Choice and independence
People were encouraged to do things for themselves and took part in activities based on their interests, including cycling, shopping and painting.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Good communication
The home had clear communication plans and could provide information in easy read formats. Hospital passports contained detailed information about communication and support needs.
“We saw these documents were up to date and comprehensive in their level of detail, particularly around people's communication needs.” from the report
Staffing and oversight
Inspectors found enough staff, appropriate recruitment checks and regular monitoring of the service. Staff said the manager was supportive.
“The provider undertook regular audits of the quality of the service and took action to improve care where issues were identified.” from the report
Medicines competency checks
needs fixingStaff received annual medicines training and were observed before administering medicines independently. However, their medicines skills were not checked every year, so the CQC recommended reviewing best practice.
“However, staff competencies were not checked annually and were only checked before they started supporting people with their medicines and if there were concerns thereafter.” from the report
- 01How are medicines competency assessments carried out now, and how often are they repeated?
- 02How would you assess and update care plans for my relative before they move in?
- 03How would staff communicate with my relative if they cannot communicate verbally?
- 04What activities would be available that match my relative’s interests and support their independence?
- 05How would relatives be involved in reviews, decisions and feedback about care?
This was an unannounced first inspection covering all five CQC questions; inspectors could not speak directly with people using the home and relied on observation, records and other feedback. This explanation was written from the published report of 4 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fenwick
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019
Registered with the Care Quality Commission on 10 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Southwark
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,210 a week. 81 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“The interaction she gives my mother is incredible, singing, dancing, taking her to groups, on plenty of walks which mum always loves.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.