CQC report explained · a residential care home
What the CQC found at Fenton Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- There were enough staff, recruitment checks were completed and staff understood safeguarding. Risks such as falls, choking, medicines and community access were assessed and managed, and medicines records were complete and up to date.
- Effective?
- Good
- Staff had relevant training and regular supervision. People's needs, health, nutrition, communication and capacity were assessed and reviewed, with support from health professionals when needed.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported choice, family contact, privacy, independence and involvement in everyday activities.
- Responsive?
- Good
- Care plans reflected people's individual needs, strengths, goals and preferences. People were supported with activities, relationships, communication and raising concerns.
- Well-led?
- Good
- Inspectors found approachable leadership, supportive teamwork and effective quality checks. People, relatives, staff and professionals were asked for their views, and the home worked well with other services.
What inspectors found, February 2023
Rated Good; inspectors found safe, kind and personalised care across all five areas.
The inspection visit took place on 18 January 2023. One inspector visited the home, spoke with people living there, staff, relatives and professionals, and checked care records, medicines, recruitment, training, safety and quality records.
Three people were living in this home for up to four adults with learning disabilities. Inspectors found enough consistent staff, safe medicines management, suitable risk assessments and good support with health care, communication, activities and independence.
People were treated with kindness, dignity and respect. The home was described as homely and family-oriented. Inspectors also found good leadership, effective checks on quality and good working relationships with other professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous provider was also rated Good in December 2019, but this was the first inspection under the current registered provider.
Consistent staffing
There were enough staff and no agency staff had been used for several years. Most staff had worked at the home for a number of years, helping people receive consistent care.
“There were no vacancies on the staff team and the home had not used agency staff for several years.” from the report
Personalised support
Care plans included people's strengths, goals and wishes. Staff supported people to make choices, develop skills and take part in activities they enjoyed.
“People's support plans were personalised, holistic and reflected their strengths as well as their needs.” from the report
Kind and respectful care
People appeared comfortable with staff, and relatives described the home as warm, supportive and family-oriented. Staff respected privacy, dignity and independence.
“Staff showed a genuine interest in people's well-being and quality of life.” from the report
Communication support
Staff understood people's individual ways of communicating, including signs, gestures and symbols. Weekly planners and communication aids helped people understand routines and express their needs.
“Staff also used symbols to help people communicate their needs and to understand information.” from the report
Good leadership and checks
The registered manager was described as approachable and supportive. Audits, meetings and professional relationships helped the home monitor safety and improve care.
“Governance processes were effective and helped keep people safe, protect their rights and ensure good quality care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's individual goals, strengths and preferences?
- 02How would staff communicate with my relative if they do not use speech?
- 03How do you keep staffing consistent, and what happens if regular staff are unavailable?
- 04How are medicines, including medicines given as needed, reviewed and recorded?
- 05How would you involve my relative and our family in decisions about care and any restrictions on their freedom?
This inspection looked at all five CQC questions, the premises and care provided, and infection prevention and control; the visit took place on 18 January 2023, with inspection activity ending on 24 January 2023. This explanation was written from the published report of 9 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fenton Lodge
4 rated inspections over 6 years: the service has held its Good rating throughout.
- February 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodstayed GoodEffective: Good
- November 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 6 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.