CQC report explained · a residential care home
What the CQC found at Fazakerley House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, medicines were managed safely, infection control procedures were followed, and staffing and recruitment processes were suitable.
- Effective?
- Good
- People's needs and choices were assessed, staff received training and support, and people were helped with food, drink, health care and decisions about their care.
- Caring?
- Good
- People were treated with kindness and respect. Staff knew people well, protected their privacy and dignity, and supported their independence.
- Responsive?
- Good
- Care plans reflected people's choices and needs, and were reviewed regularly. People were supported with relationships, activities, communication, complaints and end of life wishes.
- Well-led?
- Good
- Managers and staff understood their responsibilities. The home used governance checks effectively, promoted a positive culture and worked well with families and other agencies.
What inspectors found, December 2022
Rated Good; inspectors found safe, kind and well-organised care across all five areas.
This was an unannounced inspection on 30 November 2022. One inspector spoke with 10 people, two family members and staff. They reviewed care records, medicine records, recruitment files and checks on how the home was managed.
Inspectors found that people were safe and received the right support. Risks were assessed, medicines were managed safely, infection control was effective, and staffing and recruitment were suitable. People received support with food, drink, health care and daily choices.
People were treated with kindness and respect. Their care was personalised, families were involved, activities were provided, and there was a clear complaints process. The home had a positive culture and effective systems for checking and improving care.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was the first inspection under the provider's new registration. The previous rating, published on 27 September 2019, was also Good.
Infection control
The home followed infection prevention procedures, kept the premises clean and had enough protective equipment. A recent NHS audit gave the home a 98% score.
“The NHS Infection Prevention Control Team awarded the service with a Gold Certificate for Excellence” from the report
Kind and respectful care
People and families described staff as caring and respectful. Inspectors saw staff reassuring a person who was upset.
“Staff interactions with people were kind and respectful.” from the report
Personalised support
Care plans reflected people's preferences, abilities and desired outcomes. People and families were involved in care planning and reviews.
“People and relevant others such as family members were involved in the planning and reviewing of people's care.” from the report
Strong management
The home had clear leadership, regular checks and a positive, person-centred culture. Staff and families felt able to speak up.
“There was a positive and person-centred culture promoted at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual risks and care needs after they move in?
- 02How will you keep our family informed about changes in my relative's health or care plan?
- 03What activities are available that match my relative's interests, relationships and communication needs?
- 04How do you make sure dietary needs, allergies, food preferences and fluid intake are recorded and followed?
- 05How can we raise a complaint or concern, and who will keep us informed about the response?
This was an unannounced planned inspection covering all five key questions, including infection prevention and control; it was the first inspection under the provider's new registration, with the previous Good rating from 2019 noted. This explanation was written from the published report of 21 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fazakerley House Residential Care Home
4 rated inspections over 6 years: the service has held its Good rating throughout.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Fazakerley House Residential Care Home →
- April 2021Inspected but not ratedSafe: Inspected but not rated
- September 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- August 2021
Registered with the Care Quality Commission on 31 August 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Knowsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 91 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.