CQC report explained · a residential care home
What the CQC found at Favordale Home for Older People
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were in place. They found appropriate use of protective equipment, testing, cleaning and procedures for visitors and admissions.
- Effective?
- Good
- This question was not covered by the targeted inspection.
- Caring?
- Good
- This question was not covered by the targeted inspection.
- Responsive?
- Good
- This question was not covered by the targeted inspection.
- Well-led?
- Good
- This question was not covered by the targeted inspection.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection prevention and control measures were keeping people safe.
This was an announced, targeted inspection on 4 November 2020. Inspectors checked the home's infection prevention and control measures during the coronavirus pandemic.
Inspectors were assured that the home was using protective equipment safely, following social distancing and shielding rules, and testing people and staff. They found the home clean and said staff understood the infection control procedures.
The home had procedures for essential visitors and used technology and window visits to help people keep in touch with relatives. This inspection did not give an overall quality rating.
Strong infection control
Staff had infection control training, used protective equipment correctly and took part in weekly testing. Inspectors found the procedures were understood and followed.
“The provider and registered manager had established robust infection prevention and control procedures which were understood and adhered to by the staff.” from the report
Clean environment
Inspectors found the home hygienic, with a good standard of cleanliness in the areas they saw.
“The home was hygienic and had a good standard of cleanliness in all areas seen.” from the report
Contact with relatives
Despite visiting restrictions, the home helped people stay in contact with relatives through technology and window visits.
“This included the use of technology and supporting people to see their relative through a window.” from the report
Good supplies and planning
The home had plentiful protective equipment supplies. It also had an up-to-date infection control policy, regular audits and a pandemic contingency plan.
“The provider had also had a business contingency plan and had developed guidance and risk assessments in relation to the current pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people and staff tested now, and how often is testing carried out?
- 02What arrangements are currently in place for visits from relatives?
- 03How do you check that staff continue to use protective equipment safely?
- 04How would you manage an infection outbreak or a new admission safely?
- 05What are the home's current arrangements for keeping people in contact with their relatives if visits are restricted?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other areas of care were not covered. This explanation was written from the published report of 18 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Favordale Home for Older People is rated Good; inspectors found safe, caring and well-managed care, with one minor recruitment-record issue fixed during the visit.
Inspectors made an unannounced, comprehensive visit on 13 and 14 February 2018. They observed care, spoke with people living in the home, relatives, staff and a healthcare professional, and checked care records, medicines, recruitment files, training records and quality checks.
People said they felt safe and were treated kindly. Inspectors found enough trained staff, suitable checks on risks and medicines, clean surroundings, respectful care, regularly updated care plans and a good range of activities. People could access healthcare, make choices and raise complaints.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, the same as at the inspection in September 2016. Inspectors found no serious risks or concerns.
Enough staff
Inspectors found staffing had increased since the previous inspection. Staff were not rushed and had time to talk with people.
“We saw staff were not rushed in their duties and had time to sit and chat with people.” from the report
Kind and respectful care
People were treated warmly and with dignity. Staff listened to people and supported their independence.
“We saw that staff interacted well with people in a warm and friendly manner” from the report
Personalised support
Care plans described people's history, preferences and needs. They were reviewed monthly or when people's needs changed.
“The profiles set out what was important to each person and how they could best be supported.” from the report
Activities and social life
People had regular activities inside and outside the home, including trips, entertainment, bingo, crafts and visits from children at a nearby nursery.
“We observed OOMPH! techniques being used and other activities including the choir on the first day of the inspection and noted there was cheerful and positive atmosphere.” from the report
Quality checks
The manager used audits, feedback and action plans to monitor the service and track improvements.
“The registered manager used various ways to monitor the quality of the service.” from the report
Minor recruitment record gap
minorInspectors found one minor shortfall in a staff recruitment record. The issue was corrected during the inspection.
“We found one minor shortfall in the recruitment records which was rectified during the inspection.” from the report
- 01How have staffing levels changed since this inspection, and how do you adjust them if people's needs change?
- 02How will you support my relative's specific needs, preferences and independence?
- 03What activities are available now, and how do you adapt them for people living with dementia?
- 04How are medicines and risks such as falls, nutrition and dehydration monitored?
- 05How can relatives raise concerns, and how will we be told what action has been taken?
This was an unannounced comprehensive inspection covering all five CQC questions, and all five ratings were Good. This explanation was written from the published report of 13 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Favordale Home for Older People
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Favordale Home for Older People →
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Favordale Home for Older People →
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 2 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.