CQC report explained · a nursing home
What the CQC found at Farway Grange Care Home (Nursing)
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2022
Farway Grange Care Home (Nursing) was rated Good, with kind, safe and personalised care found across all five areas.
Inspectors visited without notice on 19 and 20 May 2022. They spoke with 10 people, one relative and nine staff. They also reviewed care plans, medicines records, staff files, audits and other records.
The home had enough staff, managed medicines safely and followed infection control guidance. People’s risks and care needs were assessed and reviewed. Staff were trained and supported, and people received suitable food, healthcare and support with daily life.
People described staff as kind, caring and patient. Inspectors saw people being treated with dignity, encouraged to make choices and supported to stay independent. Activities and visits were available, while people’s wishes not to join in were respected.
All five CQC areas were rated Good. This means inspectors found the service was meeting the relevant requirements and providing a good standard of care at the time of the inspection.
Safe staffing and medicines
Inspectors found enough staff to meet people’s needs. Medicines were stored, administered and recorded safely, with regular checks of staff competence.
“Medicines were managed, stored and administered safely. Daily checks were made to ensure safe storage of medicines and safe temperatures were maintained.” from the report
Kind, respectful care
People said staff were kind, caring and patient. Inspectors saw staff protecting privacy, promoting dignity and supporting independence.
“Staff supported people in a calm, patient and kind way. They responded to requests respectfully and promptly.” from the report
Personalised support
Care plans included people’s histories, preferences, communication methods and health needs. Staff knew people well and updated plans when needs changed.
“Care and support plans were person centred and included people's life histories, their likes and dislikes, spiritual needs and hobbies.” from the report
Food and activities
People could choose meals and receive diets suited to their needs. A range of activities was offered, including time outdoors and individual activities.
“Menus were compiled by the season and people were able to choose something different from the menu if they wanted.” from the report
Open management
People, relatives and staff felt listened to. The home used audits, meetings and feedback to monitor care and learn from incidents.
“A range of audits and spot checks were undertaken to enable the registered manager and provider to ensure all areas of the home operated safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative’s risks and care needs after they move in?
- 02What nursing support is available, and how do you contact health professionals when someone’s condition changes?
- 03How will you support my relative’s preferred diet, including any choking or weight-loss risks?
- 04What activities are available for someone who prefers individual time or does not want to join group activities?
- 05How will you involve my relative and our family in care decisions and any best-interest meetings?
This was an unannounced inspection covering all five key questions, the premises and the care provided; it was the first inspection of the newly registered service, while the previous provider’s rating was Good in 2017. This explanation was written from the published report of 14 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Farway Grange Care Home (Nursing) was inspected but not rated; inspectors found strong infection-control arrangements during the pandemic.
This was an announced, targeted inspection on 26 February 2021. Inspectors checked how the home prevented and controlled infection during the coronavirus pandemic.
The inspectors were assured that visitors were screened, PPE was used safely, and testing, social distancing and cleaning arrangements were in place. New admissions needed a negative Covid-19 test within 24 hours and a period of isolation.
The home had enough PPE, an up-to-date infection-control policy and regular audits. A separate visitors room, or pod, helped relatives visit while reducing infection risks.
The service was inspected but not rated. This was not a full inspection of all areas of care.
Visitor safety
The home had a clear process for welcoming visitors. Screening, temperature checks and PPE were used to reduce infection risks.
“There was a clear procedure in place for welcoming visitors to the home.” from the report
Safe admissions
New residents had to have a negative Covid-19 test within 24 hours and spend a period in isolation.
“There were strict guidelines in place for accepting new admissions into the home, this included the receipt of a negative Covid-19 test result within 24 hours and a period of isolation.” from the report
Clean environment
The home was clean and tidy, with extra cleaning of frequently touched surfaces.
“Cleaning schedules were in place and the home was clean, free from clutter and tidy.” from the report
Infection-control support
The provider supplied PPE and other equipment, and used an infection-control policy and audits to check practice.
“The registered manager and deputy manager were supported by the provider to order and supply all the equipment needed to keep people safe.” from the report
Inspectors raised no specific concerns in this report.
- 01What visiting arrangements are currently in place, and is the visitors room still being used?
- 02How are new admissions tested and isolated before mixing with other residents?
- 03How often are residents and staff tested, and what happens after a positive result?
- 04How do you check that staff are using PPE and following hand-washing procedures?
- 05How often are infection-control audits completed, and what changes have resulted from them?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide a full rating of the other areas of care. This explanation was written from the published report of 9 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Farway Grange Care Home (Nursing)
2 rated inspections over 5 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Farway Grange Care Home (Nursing) →
- March 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Farway Grange Care Home (Nursing) →
- September 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2020
Registered with the Care Quality Commission on 1 April 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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